Zachary Van Winkle
7760 Carole Ln,KY
Summary
Experienced in technical support. Two years of vocational education and one year of collegiate education, as well as three years of on the job experience pertaining to the field of IT.
Overview
7
7
years of professional experience
Work History
Gaming IT Associate
Blair Technology Group
03.2020 - 11.2023
- Built gaming computers and conducted technical hardware support on Windows laptops, desktops, and tower PCs.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
CNC Operator
Multiple Machining
04.2018 - 03.2020
- Operated and maintained mill and lathe machines to fabricate metal and plastic products.
- Trained new team members.
- Maintained tight tolerances with design specifications.
Night Clerk
Speedway Gas Station
04.2017 - 04.2018
- Provided customer service.
Education
Computer Science
Northern Kentucky University
2016
Computer Repair And Networking
Southeastern Career Center
2015
Highschool Degree
Rising Sun High School
2015
Skills
- PC repair and hardware knowledge
- Experience with Windows systems
- Power and hand tool experience
- CNC mill and lathe operation
- Experience training employees
- Customer assistance experience
- Money handling experience
Timeline
Gaming IT Associate
Blair Technology Group
03.2020 - 11.2023
CNC Operator
Multiple Machining
04.2018 - 03.2020
Night Clerk
Speedway Gas Station
04.2017 - 04.2018
Computer Science
Northern Kentucky University
Computer Repair And Networking
Southeastern Career Center
Highschool Degree
Rising Sun High School
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