Zachary Volkmann
Jacksonville,Florida
Summary
Dynamic General Manager with a proven track record at Caliber Collision, excelling in operational management and strategic planning. Expert in budget development and team leadership, driving significant revenue growth while enhancing customer satisfaction. Adept at supplier negotiation and fostering strong vendor relationships, ensuring long-term success and operational efficiency.
Overview
14
14
years of professional experience
Work History
General Manager
Gerber Collision
08.2025 - Current
- Assisted in managing day-to-day operations to ensure efficient workflow.
- Supported team members in implementing company policies and procedures.
- Participated in staff training sessions to enhance operational knowledge.
- Adapted quickly to changing priorities to meet organizational needs.
- Collaborated with departments to streamline communication and improve processes.
- Monitored inventory levels and assisted in supply chain management tasks.
- Provided administrative support for scheduling and organizing meetings.
- Engaged in customer service initiatives to enhance client satisfaction experiences.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Caliber Collision
05.2023 - 08.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Estimator
Caliber Collision
01.2021 - 05.2023
- Prepared detailed cost estimates for repair projects using industry-standard software.
- Analyzed vehicle damage to determine repair needs and costs effectively.
- Collaborated with technicians to ensure accurate assessments and timely project completion.
- Reviewed and interpreted insurance documentation to facilitate claims processing.
- Maintained communication with customers regarding estimates and project timelines.
- Identified areas for process improvement, enhancing accuracy in cost estimation workflows.
- Ensured compliance with company policies and industry standards during estimating processes.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Prepared material orders to complete projects on time and within budget.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
Estimator
Sunbeam Autobody
06.2019 - 01.2021
- Assisted in training new team members on estimating software and procedures.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
- Analyzed designs and performed accurate cost analysis.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
Owner/Operator
Country Cabin Restaurant
06.2016 - 06.2019
- Managed daily operations to ensure efficient service and customer satisfaction.
- Developed menus that incorporated local ingredients and seasonal offerings.
- Streamlined inventory management processes to reduce waste and costs.
- Trained staff on food safety standards and exceptional customer service techniques.
- Oversaw financial management, including budgeting, forecasting, and cost control measures.
- Established relationships with local suppliers to enhance product quality and sustainability efforts.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
AutoCAD Drafter
Air Force
08.2013 - 06.2016
- Developed detailed 2D and 3D designs using AutoCAD software to support engineering projects.
- Collaborated with engineers to ensure design specifications met project requirements.
- Assisted in creating technical drawings and schematics for various aircraft components.
- Reviewed and modified existing CAD files to enhance accuracy and functionality.
- Conducted quality checks on drafted documents to ensure compliance with standards.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Worked with architects, engineers, and customers to efficiently resolve planning and construction issues.
- Enhanced project efficiency by creating detailed AutoCAD drawings for various engineering projects.
- Created drawings using AutoCAD for Type systems.
- Used computer-aided design software to prepare blueprints and schematics.
- Ensured compliance with industry standards and local building codes by diligently reviewing all drafted documents before submission.
- Improved communication among team members with clear and concise annotation of design elements in drawings.
- Optimized workflow efficiency by customizing AutoCAD toolbars and shortcuts tailored to specific project requirements.
- Applied knowledge of Type codes to drafting projects.
Heavy Equipment Operator
Air Force
11.2011 - 10.2013
- Operated heavy machinery for excavation and construction projects, ensuring adherence to safety protocols.
- Conducted routine maintenance checks on equipment to enhance operational efficiency and minimize downtime.
- Collaborated with team members to execute site preparations, optimizing workflow and resource allocation.
- Assisted in training new operators on equipment handling and safety measures, improving team competency.
- Monitored job site conditions and equipment performance, proactively addressing issues to maintain project timelines.
- Led daily safety briefings for crew members, fostering a culture of safety awareness and compliance on-site.
- Operated range of heavy equipment on regular basis with advanced skill.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects.
Education
No Degree - Business
Community College of The Air Force
Montgomery, ALSkills
- Operational management
- Budget development
- Financial reporting
- Strategic planning
- Team leadership
- Customer relationship management
- Supplier negotiation
- Inventory control
- Staff training
- Cost estimation
- Project coordination
- Compliance adherence
- Workflow optimization
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Customer relations
- Administrative skills
- P&L management
- Labor cost controls
- Vendor relationships
- Sales expertise
- Marketing
Timeline
General Manager
Gerber Collision
08.2025 - Current
General Manager
Caliber Collision
05.2023 - 08.2025
Estimator
Caliber Collision
01.2021 - 05.2023
Estimator
Sunbeam Autobody
06.2019 - 01.2021
Owner/Operator
Country Cabin Restaurant
06.2016 - 06.2019
AutoCAD Drafter
Air Force
08.2013 - 06.2016
Heavy Equipment Operator
Air Force
11.2011 - 10.2013
No Degree - Business
Community College of The Air Force