Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Zachary Volner

Waterloo,IL

Summary

Knowledgeable Customer Service Representative with solid background in overseeing customer support teams. Proven track record of enhancing customer satisfaction and streamlining service processes. Demonstrated strong problem-solving abilities and effective team leadership.

Overview

7
7
years of professional experience

Work History

Customer Service Supervisor

MAC Medical Inc.
09.2023 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Estimator

Mac Medical Inc.
07.2020 - 09.2023
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
  • Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.

Customer Service Representative

Mac Medical Inc.
05.2018 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Order Fulfillment Associate

3M
08.2017 - 01.2018
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.

Education

1 Year - Computer Science

Southwestern Illinois College
Belleville, IL

High School Diploma -

Waterloo High School
Waterloo, IL
01-2006

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Team building and leadership
  • Decision-making
  • Training and mentoring
  • Customer relations
  • Work prioritization
  • Handling escalations

Interests

  • Coaching youth soccer
  • Cooking
  • Reading

Timeline

Customer Service Supervisor

MAC Medical Inc.
09.2023 - Current

Estimator

Mac Medical Inc.
07.2020 - 09.2023

Customer Service Representative

Mac Medical Inc.
05.2018 - 07.2020

Order Fulfillment Associate

3M
08.2017 - 01.2018

1 Year - Computer Science

Southwestern Illinois College

High School Diploma -

Waterloo High School

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Zachary Volner