Zachary Walker

· Spearheaded IT transformation initiatives for Fortune 500 and mid-market clients, aligning technology strategies with business growth and operational goals.

· Developed executive-level roadmaps and business cases to drive adoption of ITSM, cloud, and data platforms across multi-functional enterprises.

· Created a flagship advisory solution around ITIL, ITSM, and ServiceNow—now a core component of Avanade’s go-to-market strategy.

· Acted as strategic advisor to client CIOs and IT leaders, providing guidance on organizational redesign, IT operations, and modernization.

· Partnered closely with Microsoft to deliver value-driven solutions leveraging Azure, M365, and Power Platform ecosystems.

· Contributed to internal leadership development and industry-specific innovation efforts to evolve Avanade’s consulting practice.

· Rebuilt and stabilized IT organization during a high-growth phase, preparing infrastructure, operations, and systems for rapid scaling and M&A activity.

· Led the successful design and implementation of an enterprise ITSM framework based on ITIL best practices, improving SLA adherence and operational maturity.

· Managed a $4M IT budget, driving 28% cost savings through cloud migration, network consolidation, and vendor optimization.

· Designed and deployed a full cybersecurity stack—including EDR, segmentation, phishing defense, and training—mitigating risk across distributed operations.

· Built and led a high-performing cross-functional team (Infrastructure, BI, ERP, Dev, and eCommerce) to deliver on enterprise technology initiatives.

· Established strategic vendor relationships and MSP oversight practices, including SLA enforcement and performance score carding.

· Served as a key member of the Senior Leadership Team (SLT), aligning IT strategy with business goals and reporting progress to executive stakeholder

· Directed enterprise network and infrastructure operations during a period of rapid geographic expansion and M&A activity across the cannabis industry.

· Developed standardized remote deployment stacks to streamline onboarding of new facilities and acquisitions.

· Oversaw the availability, security, and performance of network and cloud systems across a multi-site, hybrid environment.

· Collaborated with executive leadership and finance to align IT budgets and reporting with company growth goals.

· Initiated ERP system assessment to support future-state operational scalability and integration.

· Introduced IT operational policy frameworks focused on enhancing end-user experience and service consistency.

· Promoted to lead global IT operations, applications, and infrastructure for a multinational manufacturing and distribution company.

· Directed global team through major system upgrades and infrastructure modernization, including migration from Lotus Notes to Office 365.

· Led technology support for office and warehouse consolidations across multiple regions, ensuring continuity and integration.

· Established and scaled IT governance, asset management, and IT budgeting processes—improving visibility and accountability across the organization.

· Negotiated enterprise-wide contracts, including Microsoft licensing and vendor services, achieving cost-efficiency and service improvement.

· Partnered with executive leadership to implement an IT prioritization framework aligning IT initiatives to SG&A targets and EBITDA goals.