Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Wallis

Little Elm

Summary

Dynamic Customer Service Manager with a proven track record at The Home Depot Inc, excelling in training and mentoring staff to enhance performance and customer satisfaction. Expert in conflict resolution and effective workflow management, successfully resolving complaints and fostering team collaboration to drive operational success.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

The Home Depot Inc
10.2019 - Current
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

No Degree - Manufacturing Engineering

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Metric tracking
  • Staffing coordination
  • Training and mentoring
  • Conflict resolution techniques
  • Customer focused
  • Loss prevention
  • Time management
  • Negotiation expert
  • Deadline oriented
  • Effective workflow management
  • Team building and leadership

Timeline

Customer Service Manager

The Home Depot Inc
10.2019 - Current

No Degree - Manufacturing Engineering

Santa Rosa Junior College

Similar Profiles

CREATE PROFILE