Zachary Warren
Salem,OR
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates strong willingness to take on additional responsibilities to contribute to team goal achievement.
Overview
12
12
years of professional experience
Work History
IT Administrator/ Database Admin/ Tech Support
72Sold
11.2022 - Current
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems including Microsoft Defender and Abnormal Security.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Streamlined IT support processes with effective ticketing systems via Zendesk and prioritization methods for rapid issue resolution.
- Created an asset database in which I conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle and made appropriate updates to the data.
- Built databases and table structures for web applications.
- Streamlined data retrieval processes by designing and implementing stored procedures and functions.
- Conducted thorough reviews of existing databases, identifying areas for improvement in both structure and performance.
- Increased efficiency by co creating automation to pull monthly customer subscription charges and parse into our database and procedures.
- Developed, implemented and optimized stored procedures and functions in our SQL database.
- Created and maintained Logic Apps in Microsoft Azure to fire off stored procedures in the database.
- Microsoft 365 Admin: Created and maintained user accounts in Microsoft 365. Managed users, company assets, Cyber Security etc using Microsoft Defender, Entra, and Intune.
- Intergrated, deployed and maintained Abnormal's cyber security program.
Event Manager
The North Warehouse
01.2021 - 10.2022
- Scheduled staff for events
- Created pay sheets for staff
- Administered payouts to employees
- Managed budgets per event and would redline riders to cut extra spending and create more profit for each event.
Administrative Specialist / HR Liaison
Wilco
01.2021 - 10.2022
- Managed all finances and bookkeeping for store income and expenses
- Responsible for inputting and processing employee's time cards and payroll using Excel
- Interview new applicants / onboard and train new employees
- Scheduling clients for the grooming department using Envision software
- Assist employees with HR related issues
- Research and process all theft reports
Head Cashier
Lowes
01.2019 - 01.2021
- Assisted IT with computer repairs and maintenance
- Responsible for responding to customer support inquiries / addressing customer complaints
- Helping customers make payments or corrections to credit card accounts
- Trained and supervised over 200 associates, on average supervising 30
- Responsible for scheduling of employee's weekly hours
- Conducted performance reviews for all cashiers and service desk employees
Head Cashier
Lowes
01.2013 - 01.2017
- Assisted IT with computer repairs and maintenance
- Responsible for responding to customer support inquiries / addressing customer complaints
- Helping customers make payments or corrections to credit card accounts
- Trained and supervised over 200 associates, on average supervising 30
- Responsible for scheduling of employee's weekly hours
- Conducted performance reviews for all cashiers and service desk employees
Education
GED -
Miller Education Center
Skills
- Customer Service
- Problem Ownership
- Independent Work
- Computer Proficiency
- Specialty Software Usage
- Fast-Paced Environment Adaptability
- Deadline Management
- Organizational Skills
- Hardware troubleshooting
- System Security
- Remote Support
- Network Administration
- Database Administration
- Query Optimization
- Backup and recovery
- Database Design
Timeline
IT Administrator/ Database Admin/ Tech Support
72Sold
11.2022 - Current
Event Manager
The North Warehouse
01.2021 - 10.2022
Administrative Specialist / HR Liaison
Wilco
01.2021 - 10.2022
Head Cashier
Lowes
01.2019 - 01.2021
Head Cashier
Lowes
01.2013 - 01.2017
GED -
Miller Education Center
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