Zachary West
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Service Advisor II
Classic Collision
Houston, TX
01.2023 - Current
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
Warehouse Worker
The Home Depot Inc
08.2020 - 01.2023
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed cycle counts and monthly inventory.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Customer Sales Representative
Lowes Home Improvment
02.2017 - 08.2020
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
- Collaborated with team members to achieve monthly sales targets consistently.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative
HEB Grocery Store
03.2012 - 08.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information..
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
The Woodlands College Park High School
The Woodlands, TX06.2014
Skills
- Material Handling
- Cycle Counting
- Loading and Unloading
- Inventory Tracking
- Storage Organization
- Quality Control
- Heavy Equipment Operation
- Shipping and Receiving
- Warehouse Logistics
- Clear Communication
- Self-Motivated and Disciplined
- Sorting and Labeling
- Attention to Detail
- Basic Mathematics
- Problem-Solving
- Punctual and Dependable
- Critical thinking
- Continuous improvement
- Customer service
- Multitasking
- Teamwork and collaboration
- Time management
- Product knowledge
- Deadline adherence
- Organizational skills
- Visual Inspection
- Record keeping
- Loss Calculations
- Repair Negotiations
- Tire Depth Gauges
- Repair Quotes
- Collision Estimates
- Total Loss Understanding
- Customer Satisfaction
- Rental Car Assistance
- Basic Math Skills
- Claims Inspections
- Office Operations
- Appointment Scheduling
- Insurance Requirements
- Estimation Skills
- Customer Experience
- Accurate Estimates
- Automotive Knowledge
- Damage Investigation
- CCC Pathways Appraisal Solutions
- Damage Estimation
- Critical Thinking
Timeline
Service Advisor II
Classic Collision
01.2023 - Current
Warehouse Worker
The Home Depot Inc
08.2020 - 01.2023
Customer Sales Representative
Lowes Home Improvment
02.2017 - 08.2020
Customer Service Representative
HEB Grocery Store
03.2012 - 08.2016
High School Diploma -
The Woodlands College Park High School
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