Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Wheatley

Myrtle Creek

Summary

Driven professional with a track record of enhancing operational efficiency and client satisfaction. Proven ability in client relationship building and inter-department collaboration, significantly improving service quality and productivity. Experienced Client Services Coordinator bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

6
6
years of professional experience

Work History

Machine Operator Technician

Roseburg Forest Products Co.
03.2024 - Current
  • Complied with company and OSHA safety rules and regulations.
  • Maintained equipment performance by lubricating and cleaning components.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Kept detailed production records and identified hold-ups.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Operated machining equipment safely with team of operators.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Used work instructions and measuring tools to check specifications of finished items.
  • Modified machine settings to accommodate different materials.
  • Supervised and adjusted machinery when necessary, reducing downtime.
  • Monitored gauges, meters, and control panels to obtain information about equipment temperatures and pressures

Client Service Coordinator

Covenant Hills Treatment Centers
01.2020 - 03.2023
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained and managed customer files and databases.
  • Developed and implemented customer satisfaction surveys to measure customer service quality.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Communicated with clients regarding account services, statements, and balances.
  • Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Medical Biller

Empire Medical Billing
08.2018 - 03.2020
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Filed and updated patient information and medical records.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Liaised between patients, insurance companies, and billing office.
  • Adhered to established standards to safeguard patients' health information.
  • Delivered timely and accurate charge submissions.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Verified insurance of patients to determine eligibility.
  • Generated monthly billing and posting reports for management review.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with customers to resolve disputes.
  • Utilized various software programs to process customer payments.
  • Reconciled accounts receivable to general ledger.
  • Responded to customer concerns and questions on daily basis.

Education

High School Diploma -

Martin Luther King
Riverside, CA
06.2013

Skills

  • Training programs
  • Customer Relations
  • Account Updates
  • Inter-department collaboration
  • Scheduling and Planning
  • Time management expertise
  • Exceptional communication
  • Client Relationship Building
  • Account Management
  • Strong Organization
  • System Documentation
  • Client Support

Timeline

Machine Operator Technician

Roseburg Forest Products Co.
03.2024 - Current

Client Service Coordinator

Covenant Hills Treatment Centers
01.2020 - 03.2023

Medical Biller

Empire Medical Billing
08.2018 - 03.2020

High School Diploma -

Martin Luther King

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