ZACHARY WHITIS
Huntsville,AL
Summary
Customer service professional with a strong track record of executing timely and accurate product deliveries. Proven ability to cultivate positive customer interactions and maintain data accuracy, contributing to efficient operations and high customer satisfaction.
Overview
9
9
years of professional experience
Work History
Spark Driver
Walmart
Huntsville, AL
10.2021 - Current
- Executed timely and accurate product deliveries, contributing to high customer satisfaction.
- Selected optimal routes to complete deliveries on schedule.
- Leveraged GPS technology and navigational skills to optimize delivery routes.
- Cultivated positive customer interactions through friendly and courteous service.
- Communicated with store associates to ensure order accuracy.
General Clerk II
Serco
London, KY
12.2021 - 12.2022
- Maintained records and updated databases to ensure data accuracy.
- Processed incoming correspondence, assembling and distributing notices and materials to facilitate timely communication.
- Created and maintained files to streamline communication flow.
- Ensured confidentiality of sensitive information by adhering to document handling and data protection protocols.
Data Entry Clerk
Exela Technologies
London, KY
09.2019 - 07.2020
- Executed accurate and efficient data entry tasks to uphold data integrity.
- Followed established procedures for precise data entry and processing.
- Scanned and stored documents in database for organized access to essential records.
- Prioritized tasks to ensure timely completion of all projects while maintaining attention to detail.
General Clerk II
TDEC
London, KY
01.2019 - 03.2019
- Achieved high accuracy and speed through ongoing self-assessment, consistently exceeding company standards.
- Collaborated with supervisors and colleagues to expedite data processing and resolve discrepancies efficiently.
- Executed established procedures to ensure accurate data entry and processing.
Data Entry
Conduent
London, KY
08.2018 - 11.2018
- Executed time-sensitive data entry requests, ensuring timely processing and accuracy.
- Resolved data entry errors, preventing duplication and maintaining data integrity.
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
Customer Service Representative
Senture
London, KY
01.2018 - 07.2018
- Responded promptly to customer calls, providing timely assistance and improving overall service response times.
- Handled customer inquiries and suggestions, enhancing customer satisfaction through courteous and professional interactions.
- Managed high-stress situations, resolving disputes while maintaining professionalism and fostering positive customer relationships.
- Increased productivity with proficient touch-typing skills, achieving a high typing speed while maintaining accuracy.
Education
High School Diploma -
North Laurel High School
London, KY05-2017
Some College (No Degree) - Cybersecurity
Western Governors University
Salt Lake City, UTSkills
- Route optimization
- Data entry accuracy
- Computer proficiency
- Microsoft Word and Office
- Organizational abilities
- Time management
- Team collaboration
- Customer service
- Complex problem-solving
- Adaptability to change
Timeline
General Clerk II
Serco
12.2021 - 12.2022
Spark Driver
Walmart
10.2021 - Current
Data Entry Clerk
Exela Technologies
09.2019 - 07.2020
General Clerk II
TDEC
01.2019 - 03.2019
Data Entry
Conduent
08.2018 - 11.2018
Customer Service Representative
Senture
01.2018 - 07.2018
High School Diploma -
North Laurel High School
Some College (No Degree) - Cybersecurity
Western Governors University