Zachary Wilkins
San Clemente,California
Summary
Loyal and dynamic professional with over 15 years of expertise in customer service, sales, and management, consistently driving results and developing strong client relationships. Excellent track record in leading teams, exceeding performance targets, and enhancing customer satisfaction. Dedicated to delivering exceptional service, performance, and achieving organizational goals through strategic planning and collaboration.
Overview
17
17
years of professional experience
Work History
Front Desk Associate
Casablanca Inn
05.2026 - Current
- Manage guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
- Handle guest inquiries and resolve issues promptly to maintain high satisfaction levels.
- Manage multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Coordinate room reservations using property management software, optimizing occupancy rates effectively.
- Collaborate with housekeeping staff to ensure seamless room transitions and availability.
- Answer guest questions and offer referrals to local points of interest.
- Perform basic daily bookkeeping tasks.
Website Administrator / Store Supervisor
SoCal Skateshop
06.2012 - 12.2025
- Manage digital assets, studio photography, inventory, purchasing, marketing, data entry, receiving, and shipping. Versatile in all aspects of running day-to-day operations.
- Maintained daily website functionality. Diagnosing and resolving any and all issues.
- Responsible for overseeing 15+ employees at any given time and overseeing that all orders, both domestic and international, are fulfilled and shipped correctly in a timely manner.
- Managed customer emails, phone calls, returns, and exchanges while maintaining vendor relationships to ensure smooth operations.
- Trained new employees on customer service excellence, resulting in a more efficient and effective team.
- Collaborated with business owner to meet daily operational goals and strategize future objectives.
- Developed and implemented SEO strategies, leading to improved search engine rankings.
Product Photographer / Photo Editor
USOC Medical
09.2018 - 09.2022
- Collaborated with CEO to develop and implement digital marketing assets, enhancing website visual appeal.
- Conducted quality control checks to maintain consistency across all photographic assets.
- Developed and maintained digital asset management system, improving accessibility of photo archives for future projects.
- Updated 6,000 product photos within first 6 months, optimizing home page marketing assets for improved customer engagement.
- Developed new product description content as part of contract obligations.
Sales Representative
Teal Management
02.2011 - 06.2012
- Participated in trade shows and conferences to network and generate leads.
- Team leader for 5 associates ensuring daily sales goals are not only met, but exceeded.
- Negotiated contracts and pricing agreements, enhancing profit margins for the company.
- Created new sales approach that delivered immediate results for office and served as a lasting template.
Warehouse Associate
HomeGoods
06.2009 - 02.2011
- Executed daily receiving, shipping, returns, and stocking duties to maintain inventory flow.
- Consistently lifted materials weighing as much as 50+ pounds.
- Handled customer service calls for in-store pick-ups and inventory checks to enhance customer experience.
- Processed cash transactions accurately at the register.
- Operated safely around moving machinery to ensure a secure work environment.
Education
Associate of Business Administration - Business Administration
Orange Coast College
Costa Mesa, CA05-2012
Skills
- Adobe Bridge
- Time management
- Adobe Photoshop
- Detail oriented
- Microsoft Excel
- Customer service
- Microsoft Word
- Administrative skills
- Miva Merchant
- Business development
Timeline
Front Desk Associate
Casablanca Inn
05.2026 - Current
Product Photographer / Photo Editor
USOC Medical
09.2018 - 09.2022
Website Administrator / Store Supervisor
SoCal Skateshop
06.2012 - 12.2025
Sales Representative
Teal Management
02.2011 - 06.2012
Warehouse Associate
HomeGoods
06.2009 - 02.2011
Associate of Business Administration - Business Administration
Orange Coast College