Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zachary Wilson

Winter Springs

Summary

Dependable Front of House Staff professional with robust experience in high-volume, upscale restaurant environments. Known for exceptional interpersonal skills and ability to manage customer expectations while maintaining grace under pressure. Demonstrated skill in training and mentoring new staff members, contributing significantly to team efficiency and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Front of House Staff Member

Chick-fil-A
Oviedo
04.2022 - 09.2024
  • Ensured cleanliness of dining area by regularly wiping down all surfaces.
  • Represented brand positively by upholding company standards and values.
  • Processed cash register transactions for dine-in and take-out orders efficiently.
  • Bussed tables between courses, expediting service through effective loading and unloading of trays.
  • Filled soft drink cups and served hot coffee and tea to patrons promptly.
  • Memorized menu items to provide tailored recommendations, anticipating patrons' needs during interactions.

Service Assistant

Fords Garage
Oviedo
05.2024 - 08.2024
  • Bussed and reset tables efficiently to prepare for incoming guests.
  • Maintained cleanliness of dining area during all shifts.
  • Stocked service stations with necessary paper products and beverage items.
  • Executed opening duties by organizing supplies for smooth service.
  • Removed trays and stacked dishes promptly after meals for kitchen return.
  • Demonstrated high standards of customer service in fast-paced environments.
  • Multitasked effectively to manage multiple responsibilities during busy periods.
  • Swept floors and disposed of trash to uphold a clean work environment.

Education

Associate of Arts - Information Technology

Tallahassee Community College
Tallahassee, FL
05-2029

High School Diploma -

Oviedo Highschool
Oviedo, FL
05-2024

Skills

  • Time management and multitasking
  • Conflict resolution and problem solving
  • Cash handling and customer service
  • Table service and guest greeting
  • Adaptability and complaint handling
  • Technical support

Accomplishments

  • Member, Phi Theta Kappa Honor Society — Recognized for outstanding academic achievement and leadership commitment at the collegiate level.

Timeline

Service Assistant

Fords Garage
05.2024 - 08.2024

Front of House Staff Member

Chick-fil-A
04.2022 - 09.2024

Associate of Arts - Information Technology

Tallahassee Community College

High School Diploma -

Oviedo Highschool

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Zachary Wilson