Zachary Workman
Columbus,OH
Summary
Experienced Asset Protection and Operations Manager with 13 years of expertise in conducting internal, external, and supply chain investigations. I have a proven track record of reducing risk and shrinkage while successfully managing teams across multiple locations. My approach integrates analytics with talent development to meet and exceed company expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Asset Protection Manager
Nordstrom
Dublin, OH
09.2025 - Current
- Led and developed 2 Asset Protection Agents, establishing clear expectations, coaching routines that elevated team performance with one Agent getting promoted to a higher volume location as a Lead Agent.
- Successfully reduced shortage by 48% ($125k to $65k) for 1 6 month inventory cycle.
- Improved shrink performance by 100 basis points.
- Achieved external shrink champion award in 2025 with over $32,000 saved through recovery efforts,
Market Investigator, Asset Protection
Family Dollar
Columbus
09.2022 - 09.2025
- Investigated and resolved internal dishonesty & fraud cases with an average of 40+ cases annually with 27 stores.
- Implemented and piloted a new RFID tagging program across the region.
- Regional External Liaison for Law Enforcement Partnerships and the Community Response Team.
- In 2024, through relentless efforts and partnerships with the regional manager, we successfully reduced our overall cash loss from 0.34 to 0.09, saving $26,000.
Sr. Investigator, Asset Protection
Abercrombie & Fitch Co
Columbus
01.2020 - 09.2022
- Responsible for leading a team of five investigators.
- Regional trainer for all new hires and onboarding.
- ORC champion for the district, leading all retail crime efforts for all Abercrombie & Fitch Co. locations through Columbus and Cleveland.
- Lead regional investigator for complex investigations.
Team Leader, Asset Protection
Target
Hilliard
02.2017 - 01.2020
- Identified, investigated, and resolved incidents of customer/associate dishonesty.
- Managed the store’s asset protection program to minimize shrinkage, successfully achieving the shrink goal for both 2017 and 2018 by keeping it under 2.3%.
- Supervised and led a team of four direct reports, achieving multi-unit management success, with two members receiving promotions.
Multi-Unit Manager, Asset Protection & Operations
Macy's Inc
Columbus Grove
03.2012 - 02.2017
- Oversaw two retail locations with a combined revenue of $70 million.
- Promoted to Assistant Manager in 2014 and to Manager in 2015.
- Successfully reduced shrinkage from 4.1% to 2.01% by 2016. I also managed five direct reports during crucial moments in their careers.
- led team of 6 associates, achieving exceptional outcomes with back to back shrink champion awards from 2015 and 2016.
Risk & Security
FedEx
Columbus
04.2009 - 03.2012
- Executed key priorities to lead a culture built around a vision of security and risk management.
- Lead by educating DC teams and partners on risk-related incidents/concerns and executing key priorities to build a culture of Safety & Accountability.
Education
High School Diploma -
Reynoldsburg Business And Leadership Acedemy
Reynolrdsburg08-2007
Skills
- Certified in Wicklander-Zulawski level 1, remote interviewing and overcoming difficult interviews
- Supply chain management
- Team Building
- Crisis Management
- Organized Crime Resolution
- Law Enforcement collaboration
- Security Operations
Certification
- Wicklander & Zulawski interviewing
- Certified in remote interviewing
LINKS
LinkedIn
Timeline
Senior Asset Protection Manager
Nordstrom
09.2025 - Current
Market Investigator, Asset Protection
Family Dollar
09.2022 - 09.2025
Sr. Investigator, Asset Protection
Abercrombie & Fitch Co
01.2020 - 09.2022
Team Leader, Asset Protection
Target
02.2017 - 01.2020
Multi-Unit Manager, Asset Protection & Operations
Macy's Inc
03.2012 - 02.2017
Risk & Security
FedEx
04.2009 - 03.2012
High School Diploma -
Reynoldsburg Business And Leadership Acedemy