Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Yester

Harrison Township,Michigan

Summary

Dynamic professional with extensive experience in customer service and team leadership at Cuzins Car Wash. Proven ability to enhance customer relations and effectively manage staff, ensuring operational efficiency. Skilled in money handling and problem-solving, consistently achieving positive feedback and loyalty from customers through exceptional service and effective management practices.

Overview

14
14
years of professional experience

Work History

Asisstant Manager

Cuzins Car Wash
01.2012 - Current

Washed cars, dried cars, basic upkeep on the wash, collecting money and customer orders.

Also managed Uhaul rental

Opening and closing

Depositing daily profits

Hiring and managing employees

Cashier

Bazco Petroleum Transport
02.2011 - 07.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Education

High-school Diploma -

L'anse Creuse High-school
Harrison Township MI
06.2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Staff management
  • Retail operations

Timeline

Asisstant Manager

Cuzins Car Wash
01.2012 - Current

Cashier

Bazco Petroleum Transport
02.2011 - 07.2015

High-school Diploma -

L'anse Creuse High-school
Zachary Yester