Zachary Young
Lancaster,NY
Summary
Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options. Organized Licensed Funeral Director with over 8 years of assisting families with full-service funeral arrangements. Skilled at promoting professionalism and managing all aspects of funeral service. Caring and driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify the funeral and burial process for grieving families. Knowledgeable funeral director and pre-need specialist accomplished in planning and executing professional services. Understands the needs of loved ones, different types of service plans, and government-mandated documentation. Helps families say goodbye with dignity and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled Mortician experienced in body handling and preparation. Works closely with family members to carry out last wishes. Detail-oriented, thorough and caring. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed sales specialist with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Funeral Director & Operator
Ramsey-Young Funeral Home
04.2015 - Current
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Developed strong relationships within the community through outreach initiatives and networking events.
- Picked up deceased at private homes, hospitals and county morgues.
- Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Counseled bereaved individuals, offering emotional support during challenging times.
- Performed embalming procedures and updated case study reports.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
- Drafted and published multiple obituaries per week on behalf of families served.
Education
Associate of Applied Science - Mortuary Science
Mid-America College of Funeral Service
Jeffersonville, IN06.2024
Skills
- Pricing Structures
- Regulatory Compliance
- OSHA Regulations
- Compassionate communication
- Customer Response
- Mortuary operations
- Sales and Marketing
- Licensed Embalmer in Kentucky (After Completion of Mid-America and State Board Exams)
- Cremation services
- Customer Education
- Staff Scheduling
- Notary Public
- Crematory maintenance
- Empathetic
- Restorative art
- Body preparation
- Funeral planning
- Valid KY driver's license
- Knowledge of Publisher, Excel, etc
- Cremations
- Legal Compliance
- Embalming expertise
- Remains preparation
- Service Sales
Websites
Certification
- Licensed Funeral Director - 7 years
- Certified Crematory Operator, Central KY Cremation - 3 years
- Future Licensed Embalmer - TBD
Timeline
Funeral Director & Operator
Ramsey-Young Funeral Home
04.2015 - Current
Associate of Applied Science - Mortuary Science
Mid-America College of Funeral Service
- Licensed Funeral Director - 7 years
- Certified Crematory Operator, Central KY Cremation - 3 years
- Future Licensed Embalmer - TBD
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