Microsoft Office
Zachary Young
Venice,FL
Summary
Effective Scheduling Coordinator promoting more than 13 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator & Human Resources Manger
Dutchman Window & Cleaning
09.2019 - 01.2022
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Rental Division and Logistics Manager
Stone Industries, LLC
01.2016 - 09.2019
- Coordinated dispatching of 25+ drivers to accomplish daily delivery and service requirements.
- Monitored logistics performance and identified improvement opportunities.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Input all relevant transactions and supervised properly within accounting system.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Septic Division and Logistics Manager
Stone Industries, LLC
01.2013 - 01.2016
- Handle routing of septic truck drivers for daily work based on loading of each truck
- Schedule work based on location of jobs and capacity to handle each job
- Call existing repeating customers to schedule next service date
- Tabulate contribution margin for drivers to determine profit margins on work completed
- Coach drivers on proper service techniques and efficient use of time
- Perform interview and hiring process for potential septic technicians
- Perform onboarding process for new hires
- Process and compile daily billing for septic division, ensuring that all contracts are invoiced correctly and that all credit cards are processed
- Make collection calls when necessary
- Compose septic inspection reports for real estate transactions based on technicians' field notes
- Handle customer complaints on service and re-route drivers to handle immediate or schedule for follow-up service as needed
- Process reminder postcards and send to past customers to prompt for future service
Bookkeeper/Customer Service
Price Chopper Operating Co.
08.2004 - 02.2013
- Count and verify all money in store
- Make cash and check deposits when necessary
- Collect all tills and balance daily totals
- Maintain proper cash levels in all tills between till collections
- Provide fast, friendly and efficient customer service
- Accept and process utility payments (i.e
- National Grid and Time Warner Cable)
- Cash payroll, personal and SSI/Social Security checks
- Process Western Union transactions including send, payout and bill payments
- Make lottery sales
General Merchandise Clerk
Price Chopper Operating Co.
08.2004 - 02.2013
- Maintain appropriate shelf levels by unloading new shipments and working back stock
- Maintain accurate inventory using computer generated ordering
- Provide friendly customer service by assisting customers in locating product throughout the store
Center Store Clerk
Hannaford Supermarkets
09.2007 - 10.2008
- Maintain appropriate shelf levels by unloading new shipments and working back stock
- Maintain accurate inventory using computer assisted ordering systems
- Provide friendly customer service by assisting customers in locating product throughout the store and making special orders when necessary
- Changing displays to fit seasonal needs and ad changes
Education
High School Diploma -
Mayfield Jr/Sr High School
Mayfield, NYSkills
- Daily timekeeping
- Confidentiality requirements
- Calendar coordination
- Intake documentation
- Schedule organization
- Customer engagement and support
- Administrative duties
- Scheduling proficiency
- Customer service and support
- Verbal and written communication
- Mail handling
- Project tracking
Certification
- CNP - Certified Notary Public
Software
Quickbooks Online
Timeline
Scheduling Coordinator & Human Resources Manger
Dutchman Window & Cleaning
09.2019 - 01.2022
Rental Division and Logistics Manager
Stone Industries, LLC
01.2016 - 09.2019
Septic Division and Logistics Manager
Stone Industries, LLC
01.2013 - 01.2016
Center Store Clerk
Hannaford Supermarkets
09.2007 - 10.2008
Bookkeeper/Customer Service
Price Chopper Operating Co.
08.2004 - 02.2013
General Merchandise Clerk
Price Chopper Operating Co.
08.2004 - 02.2013
- CNP - Certified Notary Public
High School Diploma -
Mayfield Jr/Sr High School
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