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Associate Principal Engineer

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Now, I am currently working for Anone and Rogers Communications.
What pretty much described me is that I am:

  Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
  Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
  Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
  Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
  Detail-oriented Technical support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.


Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Technical Support Specialist with 11+ years of helpdesk and customer service experience. Proven proficiency in delivering comprehensive software support to customers. Adept at identifying issues promptly and streamlining solutions for efficient resolution of technical problems. Committed to providing exceptional service and ensuring utmost customer satisfaction.

Dynamic, hands-on Systems, Database, & Server Administrator with 10+ years’ success in project management, systems administration, presales, engineering, and technical support. Demonstrate outstanding results in technical design, planning, and implementation of high performing, critical enterprise systems. Engage the team in database planning, installation, and configuration along with disaster recovery planning, backup, and recovery operations. Effectively manage business process restructuring, implementing new technology solutions, and providing technical expertise to the team. Frequently and transparently communicate the status of new projects and initiatives with the relevant stakeholders and clients. Deliver training, mentorship, and leadership to junior team members and project teams. Leverage excellent conflict resolution, analytical, and decision-making skills to successfully complete daily requirements and special projects.

Zachary Youngblood

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Technical Support Consultant

Personal Trainer

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Associate of Science - Computer Science

Associate of Science - Electrical Engineering

Bachelor of Science - Computer Science

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Technical Support Consultant

Personal Trainer

Associate of Science - Computer Science

Associate of Science - Electrical Engineering

Bachelor of Science - Computer Science

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