Zachary Zablockis

CVS Health

05.2011 - Current

Trained new employees on store operations, customer service skills, product knowledge and company procedures
Implemented loss prevention measures to minimize shrinkage rates within the store.
Conducted regular performance evaluations for staff members, offering feedback and guidance for improvement.
Interviewed, trained and coached 30-member team to achieve company and store goals.
Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
Ensured compliance with company policies and procedures, maintaining a safe work environment for all team members.
Developed and implemented store-wide policies and procedures to improve customer service and store operations.
Drove continuous improvement initiatives within the store, seeking opportunities for streamlining processes and enhancing overall efficiency levels.
Collaborated with visual merchandisers to create eye-catching displays that showcased featured products effectively while reflecting brand standards consistently.
Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.

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