Zachary Zamarron
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Atento
San Antonio, Texas
08.2021 - Current
- Overnight work doing Tier 1 emails and phone support for GameStop as well as experience in a team oriented environment.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adapted to new applications and maintained knowledge of current technologies.
Sales Agent
Nordstrom
San Antonio, United States
01.2020 - 04.2021
- Working in backroom processing online orders and scanning them for shipment, helping process received items from the truck occasionally.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Logged reports, expenses, receipts and sales documents into digital database.
- Assisted call-in customers with questions and orders.
- Trained and mentored new sales representatives.
Customer Service
Marshalls
San Antonio, United States
08.2016 - 01.2020
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Diploma -
Warren HS, Warren High school
Skills
- Creative Problem Solving
- Upselling Products and Services
- Customer Data Confidentiality
- De-escalation Techniques
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Verbal and Written Communication
- Inbound and Outbound Calling
Timeline
Customer Service Agent
Atento
08.2021 - Current
Sales Agent
Nordstrom
01.2020 - 04.2021
Customer Service
Marshalls
08.2016 - 01.2020
Diploma -
Warren HS, Warren High school