Zachary Zamora
Pittsburgh,PA
Summary
Accomplished professional with a proven track record in security and customer service, notably with Allied Universal Security Services. Skilled in CCTV surveillance and communication, adept at enhancing workplace safety and improving customer satisfaction. Demonstrated ability to streamline operations and exceed employer expectations, with a focus on results and efficiency.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services, Systems and Solutions
10.2021 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked and verified photo identification prior to granting facility access.
Customer Service Representative
Ollies Bargain Outlet
04.2021 - 10.2021
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Physical Plant
Geneva College
08.2017 - 04.2021
- Erected and set up tents and booths by connecting and inserting tent poles, staking poles into ground and repositioning tent.
- Set up large video screens, microphones and speakers to prepare venue for events.
- Participated in clean up of venues after events and meetings by sweeping floors and taking out trash.
Food and Beverage Associate
Palace Entertainment
05.2014 - 07.2015
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
No Degree - Biology - Preveterinary Medicine
Geneva College
Beaver Falls, PA04.2021
High School Diploma -
Mckeesport Area Senior High School
McKeesport05.2017
Skills
- Document Management
- CCTV Monitoring
- CCTV Surveillance
- Personnel screening
- Visitor tracking
- Stationary surveillance
- Invoice Verification
- Report Writing
- Space Utilization
- Vehicle loading
- Workplace Safety
- Communication abilities
Timeline
Security Officer
Allied Universal Security Services, Systems and Solutions
10.2021 - Current
Customer Service Representative
Ollies Bargain Outlet
04.2021 - 10.2021
Physical Plant
Geneva College
08.2017 - 04.2021
Food and Beverage Associate
Palace Entertainment
05.2014 - 07.2015
No Degree - Biology - Preveterinary Medicine
Geneva College
High School Diploma -
Mckeesport Area Senior High School
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