Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Zapata

Austin,TX

Summary

My primary career goal is continuous improvement and personal growth. I'm eager to advance, acquire new skills, embrace challenges, and excel in dynamic environments. With a strong foundation in customer service and retail, I thrive in fast-paced settings. My adaptability and quick learning enable me to navigate challenges while maintaining exceptional service. As a store manager, I've honed leadership, organizational, and problem-solving skills, making me a valuable team member. I'm excited to leverage my diverse skill set for mutual success in your organization.

Overview

5
5
years of professional experience

Work History

Store Lead

Daiso USA
03.2024 - Current
  • Successfully coordinated and executed promotional displays, ensuring full alignment with corporate branding guidelines and strategic objectives.
  • Provided ongoing supervision and guidance to team members, ensuring the successful completion of their assigned tasks throughout the day.
  • Regularly communicated with upper management regarding operational matters affecting the business.
  • Conducted daily audits of the store's condition, cleanliness, product placement, and pricing accuracy.
  • Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
  • Managed and performed accurate cash reconciliation at the end of each shift, ensuring consistency, and minimizing discrepancies.

Dasher

Doordash
06.2023 - 01.2024
  • Facilitate the seamless execution of food deliveries by managing and accepting delivery requests through the DoorDash app, employing discretion to optimize order acceptance.
  • Uphold a commitment to swift and reliable delivery, consistently meeting designated timeframes to ensure optimal customer satisfaction and service excellence.
  • Employ advanced GPS navigation tools to strategize and execute efficient delivery routes, factoring in variables such as traffic conditions, severe weather, and road closures.
  • Cultivate strong communication skills, maintaining an open and transparent line of dialogue with customers and restaurant staff to promptly address order related concerns and guarantee a flawless customer experience.
  • Abiding by road safety regulations while operating a vehicle, meticulously adhering to seatbelt regulations and ensuring the secure and sanitary transport of food items.

Funeral Director Assistant

Mission Funeral Home - South & East
05.2022 - 05.2023
  • Delivered compassionate personal assistance, unwavering emotional support, and dignified, empathetic personal care to grieving families, ensuring their comfort and well-being during their most challenging moments.
  • Orchestrated the flawless arrangement and preparation of facilities for funeral visitations, funeral ceremonies, and memorial services, consistently fostering an atmosphere of profound reverence and heartfelt warmth.
  • Showcased adaptability by efficiently performing a diverse range of tasks in close collaboration with Funeral Directors, guaranteeing the smooth and seamless coordination of funeral services.
  • Acted as a central and compassionate liaison connecting grieving families with Funeral Directors, providing invaluable guidance and support.

Operational Manager

Spirit Halloween
08.2020 - 11.2022
  • Assumed a leadership role in overseeing the end-to-end employee lifecycle, encompassing recruitment, selection, training, assignment, scheduling, coaching, counseling, and disciplinary procedures.
  • Successfully achieved organizational and operational objectives by consistently delivering results aligned with specific mission requirements.
  • Forged a collaborative partnership with the General Manager and management team to define, orchestrate, and oversee the implementation of a comprehensive suite of policies, procedures, and systems, ultimately ensuring their precise and effective integration.
  • Oversaw and conducted monthly inventory counts, meticulously ensuring the accuracy and efficiency of inventory management processes.

Education

Austin Community College
Austin, TX

High School Diploma -

Austin High School
Austin, TX
2020

Skills

  • Effective Communication
  • Strong Problem-Solving Abilities
  • Exceptional Time Management
  • Adaptability and Resilience
  • Outstanding Customer Service
  • Effective Leadership Skills
  • Collaborative Teamwork
  • Store operations

Timeline

Store Lead

Daiso USA
03.2024 - Current

Dasher

Doordash
06.2023 - 01.2024

Funeral Director Assistant

Mission Funeral Home - South & East
05.2022 - 05.2023

Operational Manager

Spirit Halloween
08.2020 - 11.2022

Austin Community College

High School Diploma -

Austin High School

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