Zachary Zaper
Tinley Park,IL
Summary
Extremely high work ethic, looking for longevity and stability. Very driven and always looking to improve and learn more aspects of the company I am at. Organized and motivated employee and person, eager to apply time management and organizational skills to various environments. Extremely reliable and highly personable. Experienced in both hands-on, technical processing as well as customer service, accounting, and general personal interaction. Love working with people. Results-driven and eager to take on a leadership role while always open to constructive criticism and professional guidance. Very focused and successful at multi-tasking and managing day-to-day operations. Excellent with relationship-building and communication skills.
Overview
18
18
years of professional experience
Work History
Sales Tax Coordinator
Orbus Exhibit & Display Group
Woodridge, IL
06.2022 - Current
- Working with various programs such as Business Central, Microsoft Dynamics 365, Avalara, Microsoft Excel, and Solomon.
- Manages certificates of resale tax exemption and acts as the main person of contact for customers and fellow accounting coworkers in reference to said certificates, state-by-state policies, requirements, and certificate jurisdictions.
- Creates and applies credit memos and credit card refunds for customers to counteract sales tax charges.
- Generates invoices for orders missing sales tax billing from a daily generated report. and applying sales tax credit memos to open invoices on customers' accounts.
- Contacts customers via email or phone to obtain current or updated resale certificate.
- Maintains my company's resale certificate and communicates with suppliers in regards to our own tax exemption.
- Verifies and processes payroll deductions for employee orders.
- Practices a high degree of accuracy and attention to detail in a fast-paced environment as well as solid verbal written and verbal communication skills.
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Route Management Technician
Accel Entertainment
Burr Ridge, IL
01.2018 - 05.2022
- Constructed and operated routes based on logistics, priority, and the rate of the location's monetary dispensing.
- Operated various types of Video Gaming Redemption Terminals such as NRTs, NRT Plus', and M3Ts. Tasks included recording and entering data as well as swapping or adding cash based on said data.
- Operated various types of Video Gaming Terminals. Tasks included recording data and meters, collecting cash cans and resolving technical issues.
- Using Salesforce and a daily vault report, I aided in the distribution of any additional necessary cash fills or collections.
- Trained all new members of the department on all operations and procedures.
- Established and maintained relationships and communication with owners/managers of my daily locations. Tasks included setting up regular access times, scheduling access appointments, and obtaining keys and alarm codes to said locations.
- Aided in establishing and test-piloting a tablet program that converts all of our paper data-recording into a live-stream, paperless tablet app.
- Trained and filled in for other offices across the state.
Countroom Processing Technician
Accel Entertainment
Burr Ridge, IL
05.2014 - 01.2018
- Operating banknote counters to count money brought back from the collections team. Banding the cash, recording the amount, and balancing the cash to the recordings and machine print-out total.
- Repackaging cash into Redemption Terminal cassettes designated for individual and specific locations.
- At the beginning, middle, or end of the day, I was in charge of balancing our Vault. This task included matching the physical cash to all totals of cash coming in and going out without any variance whatsoever.
- Preparing and delivering our bi-weekly cash deposits to Brinks and also receiving from Brinks any cash or coin deliveries.
- Preparing and loading all cash cassette deliveries to all of our remote offices across the state as well and receiving all used cash cassette deliveries.
- Aided my supervisor in audits at both our headquarters office as well as all other remote offices across the state.
- Aided all other countrooms across the state in training or when shorthanded.
Stocker Associate
Jewels Osco
Oak Lawn, IL
08.2006 - 11.2014
- Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
- Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
- Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
- Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
- Completed inventory recording and ordered products based of need and knowledge of sales frequency.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Lifted materials of varied weights on regular basis.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Faced products on shelves and displays to meet company policies.
- Palletized merchandise for easy movement to sales floor locations.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Customer Service/Online Catalog Representative
Jcpennys
Bloomington, IL
08.2010 - 08.2011
- Delivering customers their online orders that were shipped to the store.
- Handling all in-store and online returns for both customers and fellow employees.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customers' JCPennys credit/rewards accounts.
- Processed, scanned, repackaged, and documented all in-store and online returned items.
- Counted in/out cash till at the beginning and/or end of each shift.
- Filled in at any department that needed additional assistance.
Education
High School Diploma -
Dwight D Eisenhower High School
Blue Island, IL05.2007
Some College (No Degree) - Psychology
Moraine Valley Community College
Palos Hills, ILSome College (No Degree) - Psychology
Illinois State University
Normal, ILSkills
- Work Ethic
- People Skills
- Working Collaboratively
- Relationship Building
- Leadership
- Managing Schedules
- MS Office
- Critical Thinking
- Training & Development
- Customer Service
- Data Management
- Data Entry
- Friendly, Positive Attitude
- Organizational Skills
- Problem Resolution
- Active Listening
- Team Building
- Team Management
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Adaptive Team Player
- Purchase Orders
- Inventory Control
- Reports Generation
- Employee Hiring and Training
- Oral Presentation
- Planning & Organizing
- Customer Relations
- Financial Recordkeeping
Accomplishments
- Accel Entertainment : January 2020 : A.C.E.S. Recognition Program Award recipient
- JCPenny : January 2011 : Recognized as Employee of the Month for outstanding performance and team contributions.
- Jewel Osco : Consistently maintained high customer satisfaction ratings.
Timeline
Sales Tax Coordinator
Orbus Exhibit & Display Group
06.2022 - Current
Lead Route Management Technician
Accel Entertainment
01.2018 - 05.2022
Countroom Processing Technician
Accel Entertainment
05.2014 - 01.2018
Customer Service/Online Catalog Representative
Jcpennys
08.2010 - 08.2011
Stocker Associate
Jewels Osco
08.2006 - 11.2014
High School Diploma -
Dwight D Eisenhower High School
Some College (No Degree) - Psychology
Moraine Valley Community College
Some College (No Degree) - Psychology
Illinois State University
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