Zachary Zies
4141 N. 45th Place,AZ
Summary
Motivated professional with over 15 years of experience in team leadership, customer service, and operational coordination. Passionate about servicing clients, supervising teams, and training others to achieve goals. Eager to leverage organizational skills, sales experience, and a proven track record as a top-performing rideshare business owner to excel in an Entry Level Management position with Globe Life Liberty National Division: Carder Agency.
Overview
18
18
years of professional experience
Work History
Rideshare Business Owner
Lyft/Uber
03.2019 - Current
- Delivered exceptional service across 20,934 interactions as a Rideshare Business Owner (16,526 Uber trips, 4,408 Lyft rides), earning a 4.97/5-star Lyft rating and 7,500 5-star Uber reviews
- Ranked in the top 20% of Phoenix Lyft drivers, with praise for driving skills (401), cleanliness (384), friendliness (283), and above-and-beyond service (246)
Lead Line Cook
Kitchen 56
04.2018 - 06.2018
- Handled daily reporting, inventory, and closing duties at Kitchen 56, showcasing time management and prioritization
Lead Line Cook
Angry Crab Shack
08.2015 - 06.2016
Customer Relations Specialist
Triton Technologies
04.2015 - 07.2015
- Serviced diverse clients at Triton Technologies and Stream Global Services, resolving inquiries and driving retention through relationship-building
Transportation Coordinator
Logisticare
03.2014 - 04.2015
- Focused on client satisfaction at Logisticare by coordinating healthcare transportation and ensuring timely follow-ups
- Coordinated schedules and processed reimbursements at Logisticare, maintaining accuracy in a fast-paced setting
Customer Service Representative
Stream Global Services
01.2013 - 01.2014
- Managed inbound/outbound interactions at Stream Global Services, focusing on client retention and goal-oriented results
Owner/Operator/Dispatch
Last Call Taxi
01.2007 - 01.2010
- Built and operated Last Call Taxi, scheduling and dispatching to meet client needs efficiently
Education
No Degree - Information Technology
College America
Phoenix, AZ03.2025
GED -
Phoenix College
Phoenix, AZ03.2009
Skills
- Team Supervision
- Leadership Development
- Client Management
- Customer Service
- Organizational Skills
- Operational Coordination
- Sales
- Retention Experience
- Technology Adaptability
- Decision-Making Under Pressure
Additional Information
Active through customer-focused roles and small business ownership, fostering local relationships., Motorcycle mechanics (problem-solving), Technology exploration (system adaptability), Strategic games (goal-setting), Lyft stats confirmed by Lyft Accomplishment Letter, 03/23/25.
Key Skills And Accomplishments
Led kitchen teams at Kitchen 56 and Angry Crab Shack, delegating tasks and overseeing results to maintain high standards of service and safety., Supervised transportation logistics at Logisticare, managing provider interactions and resolving issues to support team success., Directed operations as Owner/Operator of Last Call Taxi, demonstrating self-motivation and leadership in a competitive environment., Trained new team members across multiple roles, improving efficiency, consistency, and system proficiency., Delivered exceptional service across 20,934 interactions as a Rideshare Business Owner (16,526 Uber trips, 4,408 Lyft rides), earning a 4.97/5-star Lyft rating and 7,500 5-star Uber reviews., Ranked in the top 20% of Phoenix Lyft drivers, with praise for driving skills (401), cleanliness (384), friendliness (283), and above-and-beyond service (246)., Serviced diverse clients at Triton Technologies and Stream Global Services, resolving inquiries and driving retention through relationship-building., Focused on client satisfaction at Logisticare by coordinating healthcare transportation and ensuring timely follow-ups., Independently managed time, expenses, and assets as a Rideshare Business Owner, averaging 28 hours/week with Lyft in a high-paced environment., Handled daily reporting, inventory, and closing duties at Kitchen 56 and Logisticare, showcasing time management and prioritization., Coordinated schedules and processed reimbursements at Logisticare, maintaining accuracy in a fast-paced setting., Built and operated Last Call Taxi, scheduling and dispatching to meet client needs efficiently., Achieved consistent 5-star ratings and client loyalty as a Rideshare Business Owner, aligning with sales-oriented goals., Developed customer relationships at Last Call Taxi and Triton Technologies, prioritizing trust and retention., Managed inbound/outbound interactions at Stream Global Services, focusing on client retention and goal-oriented results., Adapted to multiple technology platforms (Uber, Lyft, customer service systems), preparing for tools like Salesforce CRM., Built technical proficiency through Associate Degree studies in Information Technology at College America., Demonstrated decision-making under pressure using rideshare apps and logistics software.
Timeline
Rideshare Business Owner
Lyft/Uber
03.2019 - Current
Lead Line Cook
Kitchen 56
04.2018 - 06.2018
Lead Line Cook
Angry Crab Shack
08.2015 - 06.2016
Customer Relations Specialist
Triton Technologies
04.2015 - 07.2015
Transportation Coordinator
Logisticare
03.2014 - 04.2015
Customer Service Representative
Stream Global Services
01.2013 - 01.2014
Owner/Operator/Dispatch
Last Call Taxi
01.2007 - 01.2010
GED -
Phoenix College
No Degree - Information Technology
College America
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