Zachary Zilar

I manage a team of 7 individuals within the Service Department to complete tasks and prepare all vehicles for sale. Simultaneously, my job is to raise gross profit and sales of parts and services within the dealership. In addition I assist all post-sale installations and processing all of the client requests agreed upon during the sale.

• Participated in professional development opportunities to stay current on industry trends and best practices in automotive service management.
• Improved customer satisfaction by promptly addressing concerns and providing effective solutions.
• Served as a trusted advisor to both internal team members and external clients, offering expert guidance on various aspects of vehicle care.
• Utilized and mastered systems relevant to intenral dealer work, I.E. UCS Reynolds and Reynolds.

• Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
• Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
• Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.