Zachary Zuber
Austin,TX
Summary
Motivated and customer oriented Sales associate with proven experience in exceeding sales targets and delivering exceptional service. Skilled in building relationships, driving revenue, and contributing to a positive team environment. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Service Advisor
Penske Automotive
Austin, Texas
05.2024 - Current
- Developed strong relationships with customers by providing exceptional customer service.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Prepared invoices for services rendered and collected payments from customers.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prevented key account losses by researching discrepancies and correcting problems.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Collected deposits or payments and arranged for billing.
- Promptly responded to customer inquiries via phone, email or in person.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
CONCIERGE RUNNER
Zuber Group Real estate
Austin, Texas
01.2019 - 01.2024
- Successfully managed inventory for luxury realestate listings
- Delivered Signs, Lock boxes, and marketing collateral
- Delivering client gifts
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Maintained knowledge of local attractions, events, and nightlife to offer current advice.
- Took reservations from patrons by phone or online.
DOCK HAND ASSOCIATE
Lakeway Marina
Lakeway, Texas
01.2021 - 01.2023
- Helping with Sales for Boating products
- In charge of all boat rentals coming in and out of the marina
- (checking in, checking out making sure all is well with every vehicle.)
- Cleaning, Detailing, and Driving boats
- Logging fuels levels and profits
- Customer service
- Participated in company training programs to learn new skills and promote workplace safety.
- Performed regular maintenance on dock equipment and machinery.
- Used digital database to keep records of units and stock moved.
Education
BUSINESS - MINOR IN ENTREPRENEURSHIP
University of Mississippi
Oxford, Mississippi02.2025
Skills
- Client relationship management
- Negotiation
- Communication
- Problem-solving
- Product knowledge
- Closing techniques
- Time management
- Telemarketing expertise
- Workflow management
- Sales expertise
- Excellent communication
- Multitasking and organization
- Team player mentality
- Customer consulting
- Superb time management
- Upselling
- Financial records analysis
- Meeting deadlines
- Listening skills
- Customer engagement
- Goal tracking
- Conflict resolution
- Cold calling
Personal Information
Date of Birth: 01/13/03
References
- Curt Imber, (248) 495-8285
- Jim Stanislaus, (512) 921-4969
- Craig Zuber, (208) 761-9099
- Josh Chapman, (678) 787-5027
Ethnicity
- Hispanic
- Native American
Clubs Involvement
- Greek Life (Sigma Alpha Epsilon)
- Fraternity Social Media Manager
- Fraternity Social Staff
- Fraternity Rush Staff
- University of Mississippi Financiers Club Member
- 100+ community service hours logged by Sigma Alpha Epsilon
Accomplishments
- Intern of the Month/Year – If you've interned for a company, some offer internal awards for top-performing interns.
- Outstanding Member Award – Recognizing excellence in leadership, academics, and service within my fraternity.
- Philanthropy or Community Service Award - raising over $100k dollars throughout college career
- Dean’s List – Recognizing academic excellence for an academic semester.
Timeline
Service Advisor
Penske Automotive
05.2024 - Current
DOCK HAND ASSOCIATE
Lakeway Marina
01.2021 - 01.2023
CONCIERGE RUNNER
Zuber Group Real estate
01.2019 - 01.2024
BUSINESS - MINOR IN ENTREPRENEURSHIP
University of Mississippi
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