Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zachary A. Almanzar

Miami,FL

Summary

A self-motivated and enthusiastic professional with an engaging personality. I've worked at restaurants, medical units, hotels and a variety of retailers. I am capable of leading but I also roll up my sleeves and do whatever it takes to get the job done. Able to grow positive relationships with clients and colleagues at all levels. Dedicated and focused, savvy at prioritizing, solution-oriented and able to multitask. Determined to achieve overall goals.

Overview

7
7
years of professional experience

Work History

Server/Bartender

Hamburger Mary's
04.2023 - 07.2023
    • Served food and beverages promptly with focused attention to customer needs.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Cultivated warm relationships with regular customers.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Resolved customer complaints promptly and professionally to maintain positive reputation.
    • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Front Desk Manager/Night Audit Manager

Innside New York NoMad
01.2018 - 12.2022
    • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
    • Performed nightly updates to room charges and rates.
    • Kept accounts in balance and ran daily reports to verify totals.
    • Ran daily, weekly and monthly reports to close day and meet objectives.
    • Oversaw fast-paced front desk operations and guests' needs at busy facility.
    • Answered multi-line phone system and transferred callers to appropriate department or staff member.
    • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
    • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Cook

Tarrytown House Estate On The Hudson
06.2017 - 08.2018
    • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
    • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
    • Prepared food items in compliance with recipes and portioning control guidelines.
    • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Front Desk Agent

Dolce Palisades Hotel & Resort
07.2016 - 07.2017
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Education

Radiologic Technology

Bronx Community College of The City University of New York
The Bronx, NY

Skills

  • Professional Relationships
  • Time Management
  • Interviewing and Hiring
  • Personnel Management
  • Patient Safety
  • Staff Training
  • Bilingual: Strong verbal communication, writing and reading in both English and Spanish
  • Knowledge of Opera System
  • Microsoft Word, Outlook, and Excel
  • Ability to push, lift and move objects up to 50lbs
  • Ability to remain calm under high pressure situations
  • Experience in creating policy documents and instruction manuals
  • Experience with people with disabilities, the elderly, children and animal care
  • Guest Relations Management
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Server/Bartender

Hamburger Mary's
04.2023 - 07.2023

Front Desk Manager/Night Audit Manager

Innside New York NoMad
01.2018 - 12.2022

Cook

Tarrytown House Estate On The Hudson
06.2017 - 08.2018

Front Desk Agent

Dolce Palisades Hotel & Resort
07.2016 - 07.2017

Radiologic Technology

Bronx Community College of The City University of New York

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Zachary A. Almanzar