Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
ZACHARY D. STEWART

ZACHARY D. STEWART

Seattle,Washington

Summary

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Overview

5
5
years of professional experience

Work History

Customer Experience Supervisor

ZUNEX PEST CONTROL
Auburn, WA
01.2022 - Current
  • Assisted in developing standard operating procedures for handling customer inquiries.
  • Developed strategies for improving customer satisfaction and loyalty.
  • Provided training and coaching to new team members on customer service best practices.
  • Evaluated current processes related to customer service activities to identify opportunities for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Identified and addressed customer issues, complaints, and inquiries promptly.

Assistant Groomer

LARRYS LAUNDROMUTT
Sewickley, PA
11.2020 - 12.2021
  • Assisted Groomer in clipping, trimming, and styling pets' coats.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Participated in regular staff meetings with Groomers and other employees.
  • Planned and completed group projects, working smoothly with others.

Assistant Manager

SALUD JUICERY
Sewickley, PA
01.2019 - 04.2020
  • Serve as brand ambassador, ensuring each guest receives the best product and experience possible.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Completed inventory audits to identify losses and project demand.

Education

Professional Certificate - Dental Assisting

Eagle Gate College
Salt Lake City, UT
06-2017

High School Diploma -

Brighton High School
Salt Lake City, UT
06-2015

Some College (No Degree) - Business Administration and Management

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Proficient in Microsoft Suite, Slack, Google Suite
  • Data Analytics
  • Account Management
  • Training Programs
  • Customer Empathy
  • Retention Management
  • Sales Leadership
  • Performance Monitoring
  • Policy Enforcement
  • Loss Prevention

Accomplishments

  • Boy Scouts of America, Eagle Scout Resource Stewardship Scout

References

References available upon request.

Timeline

Customer Experience Supervisor

ZUNEX PEST CONTROL
01.2022 - Current

Assistant Groomer

LARRYS LAUNDROMUTT
11.2020 - 12.2021

Assistant Manager

SALUD JUICERY
01.2019 - 04.2020

Professional Certificate - Dental Assisting

Eagle Gate College

High School Diploma -

Brighton High School

Some College (No Degree) - Business Administration and Management

Community College of Allegheny County

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ZACHARY D. STEWART