Zachary Donald Adams
Newark
Summary
A veteran of the Marine Corps who has worked in a wide spectrum of job fields. From a Squad leader/ Platoon Sergeant in the Marine Corps, leading and working in teams to greeting customers/clients in a courteous manner at the front desk or over the phone/email at the Licking County Veterans Service Commission and the Buxton Inn. This also included maintaining professional business relationships as a Remodeling Project Superintendent and Paint-less Dent Repair technician. Multi-tasking and high attention to detail was required as an Aerospace product technician working for Boeing, and conflict resolution/ de-escalation as well as customer service was required as a Security officer. Current role is a Loan Officer, previously a Loan Processor and a Teller.
Currently serving in a local church as an Interim Associate Pastor and Elder, with extensive 1 on 1 mentorship training, leading and mentoring multiple people, along with teaching classes and public speaking.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loan Officer
First Federal Savings
01.2024 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Efficiently manages the pipeline and maintains strong relationships with borrowers, realtors, and the underwriter.
- Answered customer telephone calls promptly and courteously.
- Effectively manages multiple tasks at one time.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
Loan Processor
First Federal Savings
06.2022 - 01.2024
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Customer Service Representative
First Federal Savings
02.2022 - 06.2022
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Handled the deposits, withdraws, payoff's and payments made from customer's accounts.
- Managed various projects given by the Branch Manager to maintain an efficient work environment and increase productivity.
- Worked efficiently in a fast paced, quickly changing environment.
Project Superintendent
Wesney Building & Remodeling
10.2021 - 01.2022
- Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.
- Increased customer satisfaction by solving problems and concerns effectively.
- Conducted interviews in order to assess and hire qualified personnel for Wesney Building and Remodeling
Product Technician
Boeing Heath
01.2021 - 10.2021
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Inspected finished products for quality and adherence to customer specifications.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
- Managed quality assurance initiatives.
- Made sure that products were produced on time and are of good quality.
Administrative Assistant
Licking County Veterans Service Commission
06.2019 - 01.2021
- Answered multi-line phone system in a calm and courteous manner, at times engaging in conflict de-escalation and resolution. Fielded over 50 customer phone calls each day.
- Greeted clients at front desk and engaged in pleasant conversations while managing requests clients had.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and Excel spreadsheets
- Scheduled office meetings and client appointments for staff teams.
Security Officer
Heath Boeing Site
08.2018 - 06.2019
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
PDR Technician
Dent Man Dan
02.2017 - 08.2018
- Successfully had an independent route working autonomously and with a team as the job required both
- This route going from car dealerships to independent customers in order to gain leads, dealing with potential clients and required excellent customer service.
- Actively listened to customers' requests, confirming full understanding before completing work.
- Self motivated: completed over 12 car lots every week
Front Desk Attendant
Buxton Inn
02.2016 - 02.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Planned coverage needs and organized services to support incoming special events.
- Explained details regarding property to acclimate patrons to resort environment.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Dealt extensively with cash handling
Squad Leader
Marine Corps
06.2011 - 02.2016
- Served as an (0311) Infantry Rifleman successfully for 4 and a half years, 2 and a half of these years were spent as a Squad Leader in charge of 15 men/Platoon Sergeant in charge of 60 men and over $5,000,000 in U.S Government assets
- Completed two combat deployments with 2nd Battalion 7th Marine Regiment. 1 deployment to Afghanistan, and 1 deployment to Iraq, along with a month-long training evolution to Jordan, training the Jordanian military/special forces
- Corporal with an Honorable Discharge
- Mentored and led dozens of men throughout service.
Education
High school Diploma -
Newark High School
Newark, OH05-2011
Skills
- Customer Service/Relations
- Knowledge of Encompass/Insight
- Attention to Detail
- Teamwork and Collaboration
- Highly Self- Motivated
- Multitasking Abilities
- Leadership
- Decision Making
- Interpersonal Communications
- Excellent written and oral communication
- Goal-Oriented
- Works well under pressure
Certification
- Notary
- NMLS # 2497123
Timeline
Loan Officer
First Federal Savings
01.2024 - Current
Loan Processor
First Federal Savings
06.2022 - 01.2024
Customer Service Representative
First Federal Savings
02.2022 - 06.2022
Project Superintendent
Wesney Building & Remodeling
10.2021 - 01.2022
Product Technician
Boeing Heath
01.2021 - 10.2021
Administrative Assistant
Licking County Veterans Service Commission
06.2019 - 01.2021
Security Officer
Heath Boeing Site
08.2018 - 06.2019
PDR Technician
Dent Man Dan
02.2017 - 08.2018
Front Desk Attendant
Buxton Inn
02.2016 - 02.2017
Squad Leader
Marine Corps
06.2011 - 02.2016
High school Diploma -
Newark High School
Similar Profiles
Debbie RobsonDebbie Robson
Banking Operations Manager at Rosedale Federal Savings & LoanBanking Operations Manager at Rosedale Federal Savings & Loan
Sheila R. PonderSheila R. Ponder
Accounting Clerk at Olympia Federal SavingsAccounting Clerk at Olympia Federal Savings
S. Yolanda SummersS. Yolanda Summers
AML/KYC Analyst II at USAA Federal Savings BankAML/KYC Analyst II at USAA Federal Savings Bank