ZACHARY RAMOS
Long Island City,New York
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
DHL Field Service Operations Supervisor
DHL Express
08.2020 - Current
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Evaluated employee performance and coached and trained to improve weak areas.
Operations Manager
Iron Mountain/Makespace
07.2016 - 07.2020
- Created and implemented strategies for improving operational efficiency and accuracy
- Maximized category turnover through proactive management strategies
- Worked with support teams to resolve issues with product, service or accounting areas
- Set project timelines and kept teams on task to complete milestones according to schedule
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices
- Performed root cause analysis in deficient areas to identify and resolve central issues
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of 60-member team
- Developed and deepened relationships with customers, vendors and internal stakeholders
- Encouraged and promoted ideas aligned to business needs and benefits
- Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
- Oversaw transportation of 45 drivers daily by coordinating personnel and developing efficient routes and workload schedules
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Warehouse Supervisor
Bed Bath & Beyond
02.2011 - 05.2016
- Maintain record controls and stock counts
- Wrapped, boxed, labeled products for easy access, identification
- Lifted materials, boxes moving in and out of department
- Stocking incoming orders onto shelves
- Routinely cleaning all warehouse areas
- Supervised all warehouse operations, including shipping, receiving, distribution, and workplace safety
- Monitored 10 employee performance and offered mentoring and leadership to improve any deficiencies
- Maintained project quality with hands-on management style
- Incorporated suggested changes to layouts and promotions to drive sales
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
AAS: Business Administration -
Borough Manhattan Community College
New York, NYDiploma -
Long Island City High School
Long Island City, NY01.2010
Skills
- Customer Relations
- Microsoft 365, Excel, Word, Outlook, Teams, & etc
- Operations Management
- Performance Analysis
- Teamwork/ Collaboration
- Budgeting
- Project management
- Communications
- Quality Assurance and Control
Certification
- CPR Certified
- OSHA 10-hour Construction Course
Timeline
DHL Field Service Operations Supervisor
DHL Express
08.2020 - Current
Operations Manager
Iron Mountain/Makespace
07.2016 - 07.2020
Warehouse Supervisor
Bed Bath & Beyond
02.2011 - 05.2016
AAS: Business Administration -
Borough Manhattan Community College
Diploma -
Long Island City High School
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