Years Residential Maintenance Experience
Zachary Miranda
Residential Maintenance Tech
Pottstown,PA
Overview
5
5
3
3
Certifications
Summary
Personal Life - A proud family man with a wife and four kids who is fiercely protective of and committed to being a good father and husband.
Job Training - Prior work as an IT Field Service Technician laid the groundwork for a transition into maintenance. Installing and overseeing teams running low grade electrical in existing businesses and on active work sites created a solid understanding of what it takes to be an asset in any industry.
The work demanded active collaboration with other subcontractors that handled plumbing, networking, and high voltage wiring, so working well with others and coordinating on site schedules comes easy.
Troubleshooting and working well with little supervision are skills that translated directly to the maintenance industry. With 5 years in the industry, no time has been wasted obtaining certifications, cultivating vendor relationships, honing customer service skills, and perfecting preventative maintenance and repair skills. No learning opportunity has been too small.
Aspiration - Regional Management
Leadership Style - Do it the right way the first time around and if all else fails take accountability for your failings and learn from them
Core Values - Accountability, honesty, integrity, flexibility, personal drive, goal oriented
Certification
EPA 608 Universal Certification (2023, Active)
Certified Pool & Spa Operator (2025, Active)
Certified Apartment Maintenance Technician (2026, Active)
Skills
- Experience in basic plumbing, electrical, and appliance repair
- Experience replacing locks, repairing drywall, painting, and basic carpentry
- Knowledge of HVAC maintenance practices
- Knowledge of basic hand tools, power tools, and specialized tools like salting systems, plows, hvac gauges, and drain cameras
- Preventative maintenance
- Reliable, insured vehicle with clean driving record
- Has own tools (hand tools, power tools, and gauges)
- Comfortable troubleshooting issues across variety of applications
- Detail Oriented
- Works well with little supervision
- Experience creating and maintaining production schedules for team efficiency
- Familiar with work order and order fulfillment systems
- Comfortable with supervisor duties, coordinating with contractors, and building relationships with vendors
Work History
Maintenance Technician
Scully Company
Royersford, PA
06.2024 - Current
- Performed necessary repairs to resolve work orders in apartments and townhomes in a timely manner
- Completed turns
- Oversaw and worked with outside contractors while on site
- Scheduled vendors
- Performed hvac recharges
- Maintained the grounds including dog park and salt water pool
- Part of an on call rotation
- Kept direct supervisor and multi site property manager in the loop for projects and repairs that needed more attention
- Reported any major hazards spotted in apartments or common areas to mitigate potential for injury or property damage
- Offered assistance completing turns at other properties
- Regularly pursued learning opportunities and certifications to improve skillset
Maintenance Technician
Morgan Properties, Curren Terrace
Norristown, PA
10.2022 - 06.2024
- Operated varied hand and power tools to complete repairs
- Responsible for troubleshooting various models of appliances, maintained boiler functionality, and resolved heating problems, gas leaks, and floods
- Reported more serious repair needs to maintenance supervisor so outside contractors could be scheduled
- Supported and directed contractors when on site
- Coordinated with outside service technicians, assigned their workload, and oversaw completion of work orders
- Assisted with training and oversaw new service technicians
- Completed 318 unit-by-unit U&O inspections alone within allotted time
- Identified problems with production schedule and modified it to be more useful for team members everyday workload
- During management training, contacted and coordinated contractors, cleaning crews, made contact with residents to schedule repairs, and followed up with companies for parts/appliance orders
- Improved shop organization allowing team better access to tools and parts and allowing management to better assess what needed to be ordered
- Completed routine checklists and updates on work orders to keep maintenance team up to date on repair progress and needs
- Member of first team on the property to reduce work order load from 90+ unresolved work orders to 0
- Reported safety issues to property manager to prevent future fire and flooding
- Learned semi-skilled and advanced work by shadowing managers and assisting at other properties
Maintenance, Temp Worker
Career Strategies Inc
Norristown, PA
07.2022 - 10.2022
- Assisted maintenance team of Morgan Properties to get handle on unresolved issues left by previous team
- Assisted in work order repairs
- Reported to onsite maintenance supervisor daily
- Performed make-ready repairs (flipping apartments for new tenancy)
- Operated various tools to complete electrical, plumbing, HVAC, and appliance repair
- Ultimately temp worker contract was bought out and transitioned to working directly as Morgan Properties employee
- Showcased flexibility and adaptability in learning new repair techniques, contributing to overall effectiveness and lowering repeat remedial action
Delivery Driver
DoorDash
Philadelphia, PA
02.2022 - 07.2022
- Operated as independent contractor maintaining own schedule and choosing zones to maximize profits
- Boosted overall efficiency by effectively managing multiple orders simultaneously, verified order contents, contacted customers to make order changes, and reported companies that were not up to standard for delivery services
- Assisted customers in getting refunds for items no longer available
- Streamlined delivery operations by selecting safer and faster delivery routes and by contacting customers to identify property location and acceptable drop off procedure
- Developed strong working knowledge of local routes, detours, apartment complex layouts, and individual pick up procedures of different companies to streamline delivery process
- Mitigated loss and theft by reporting customers scamming system and by reporting restaurant practices that made theft easy for anyone that walked in
Maintenance Assistant
Merrill Gardens, The Pinnacle
Plymouth Meeting, PA
06.2021 - 12.2021
- Assisted in maintenance of electrical, HVAC, and plumping systems
- Operated various power tools for aforementioned maintenance
- Performed drywall repairs and painted units
- Maintained property appearance both indoor and outdoor
- Ensured safety procedures to maintain clear and safe walkways for elderly residents, some with disabilities and motorized scooters
- Coordinated with cleaning and hospitality staff to complete preparation of vacant units
- Transported residents for medical procedures, as needed
- Assisted other departments when needed
- Followed protocols and procedures to ensure safety of residents receiving care within Memory Care unit
- Memory Care procedures involved different paperwork, door locking procedures for safety of those with dementia and Alzheimer’s, and reporting anyone taking photographs or recording Memory Care residents to ensure their privacy was respected
- Built rapport with residents and checked in frequently to maintain company standards of connectedness and to decrease resident isolation
Security Officer
Allied Universal Security Services
Philadelphia, PA
06.2019 - 02.2020
- Acted as security officer for predetermined route within center city’s campus areas
- Reported safety concerns and incidents to supervisors to ensure emergency services and police were informed and had access to area
- Built rapport with various managers of buildings along route to help better identify when situations called for security intervention
- Maintained body for physicality of security officer position
- Maintained appearance while on the job to represent my company
- Kept up with security officer training standards, company policies, and daily reporting requirements
IT Field Service Technician
Cable Logistics
Varied By Job
01.2015 - 05.2019
- Installed IT wiring and infrastructures for new construction and various operating businesses such as Walmart, T-Mobile, and various large brand clothing stores and grocery store chains
- Installed business productivity tracking systems
- Installed physical components of security systems
- Calibrated and provided troubleshooting for security system and tracking system wiring issues
- Reported to and coordinated between property management and direct supervisor on business practices and work completion requirements
- Reported damage to wiring systems either from old wiring, leaks, or presence of rodents
- Maintained clean spaces to avoid safety issues for functioning businesses during business hours
- Submitted reports, acquired signatures, and completed work order paperwork as needed
Emergency Medical Technician Basic
Elite Medical Transport
Philadelphia, PA
06.2012 - 01.2015
- Coordinated pick ups and drop offs of patients receiving regularly scheduled care such as dialysis
- Followed proper drop off and pick up reporting protocols for at risk elderly patients that might be having mental health episodes or memory disorders such as dementia
- Monitored vital signs continuously throughout transports, identifying subtle changes that could indicate worsening condition or potential complications
- Observed patient behavior to report changes to medical personnel
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations
- Utilized standard precautions when dealing with potentially infectious materials or hazardous substances, promoting safe working environment for all personnel involved in emergency situations
Education
EPA 608 Technician Certification Course - HVAC Installation And Repair
ESCO Institute
Norristown, PA11-2023
Emergency Medical Technican Basic CPR/AED Cert - Medical
Star Career Academy - Philadelphia
Philadelphia, PA2011
High School Diploma -
Community Academy of Phildelphia
Philadelphia, PA2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The only dumb question is the one you don't ask"
Timeline
Maintenance Technician
Scully Company
06.2024 - Current
Maintenance Technician
Morgan Properties, Curren Terrace
10.2022 - 06.2024
Maintenance, Temp Worker
Career Strategies Inc
07.2022 - 10.2022
Delivery Driver
DoorDash
02.2022 - 07.2022
Maintenance Assistant
Merrill Gardens, The Pinnacle
06.2021 - 12.2021
Security Officer
Allied Universal Security Services
06.2019 - 02.2020
IT Field Service Technician
Cable Logistics
01.2015 - 05.2019
Emergency Medical Technician Basic
Elite Medical Transport
06.2012 - 01.2015
EPA 608 Technician Certification Course - HVAC Installation And Repair
ESCO Institute
Emergency Medical Technican Basic CPR/AED Cert - Medical
Star Career Academy - Philadelphia
High School Diploma -
Community Academy of Phildelphia