Spending time with family
Zachary Miranda
Pottstown,PA
Summary
Personal Life - A family man with a wife and six kids who is fiercely protective of and committed to being a good father and husband. Those same family values are reflected in a professional capacity. Honesty, integrity, loyalty, hard work, and a willingness to learn, adapt, and move up are what can be expected.
Job Training - Working as an IT Field Service Technician for nearly 5 years laid the groundwork for a transition into maintenance. Installing and overseeing teams running low grade electrical in existing businesses and on active work sites created a solid understanding of what it takes to be an asset in any industry.
The work demanded active collaboration with other subcontractors that handled plumbing, networking, and high voltage wiring, so working well with others and coordinating on site schedules comes easy. Troubleshooting and working well with little supervision are strong suits gained from working in this industry.
As for the transition to maintenance, a lot of the maintenance specific knowledge was gained by doing and learning on the job the past 3 years. This environment created an excellent understanding of specific site needs, different model specs, and it helped to rapidly identify areas for improvement and growth.
Aspiration - Learning on the fly and actively pursuing company offered certifications, courses, and management opportunities have translated to personal growth as well as professional growth. Ultimately, on site management or pursuing master certification in an individual trade would be the goal.
Leadership Style - Customer satisfaction and team cohesiveness should speak for itself.
The focus would be on providing customer service by:
-creating active dialogues between involved parties
-prioritizing safety
-prioritizing timely resolution of issues
-doing a thing the right way, the first time around
Team cohesiveness comes from:
-understanding the strengths and weaknesses of team members
-putting them in positions to succeed
-promoting team building exercises
-and finding team members opportunities to learn, grow, and build confidence in new skillsets
Core Values - Above all, possesses desire to work with a team that mirrors the same guiding principles of honesty, integrity, adaptability, personal drive, and goal oriented, task-based work style.
Skills
- Experience in basic plumbing, electrical, and appliance repair
- Experienced in replacing locks, drywall repairs, painting, and basic carpentry
- Knowledge of HVAC maintenance practices
- Knowledge of basic hand tools, power tools, and specialized tools like salting systems and plows
- Attention to detail
- Reliable, insured vehicle with clean driving record for day to day work schedule and on call
- Has own tools (hand and power tools)
- Comfortable troubleshooting issues across variety of applications
- Goal oriented, task-based work style
- Works well with little supervision
Certification
EPA 608 Universal Certification (Active), ESCO Institute, Certificate No: 1325194742520
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Maintenance Technician, Multi-Site
Scully Company
06.2024 - Current
- Performed necessary repairs to resolve work orders in apartments and townhomes for 2 properties to include: electrical, plumbing, hvac, carpentry, and lockout service
- Completed turns
- Oversaw and worked with outside contractors while on site
- Performed hvac recharges
- Maintained the grounds including dog park
- Assisted with basic maintenance of salt water pool
- Part of an on call rotation
- Kept direct supervisor and multi site property manager in the loop for projects and repairs that needed more attention
- Reported any hazards spotted in apartments or common areas to mitigate potential for injury or property damage
- Offered assistance completing turns at other properties
- Regularly pursued learning opportunities to improve skillset
Maintenance Technician
Morgan Properties, Curren Terrace
10.2022 - 06.2024
- Operated varied hand and power tools to complete repairs
- Responsible for troubleshooting various models of appliances, maintained boiler functionality, and resolved heating problems, gas leaks, and floods
- Reported more serious repair needs to maintenance supervisor so outside contractors could be scheduled
- Supported and directed contractors when on site
- Coordinated with outside service technicians, assigned their workload, and oversaw completion of work orders
- Assisted with training and oversaw new service technicians
- Completed 318 unit-by-unit U&O inspections alone within allotted time
- Identified problems with production schedule and modified it to be more useful for team members everyday workload
- During management training, contacted and coordinated contractors, cleaning crews, made contact with residents to schedule repairs, and followed up with companies for parts/appliance orders
- Improved shop organization allowing team better access to tools and parts and allowing management to better assess what needed to be ordered
- Completed routine checklists and updates on work orders to keep maintenance team up to date on repair progress and needs
- Member of first team on the property to reduce work order load from 90+ unresolved work orders to 0
- Reported safety issues to property manager to prevent future fire and flooding
- Learned semi-skilled and advanced work by shadowing managers and assisting at other properties
Maintenance, Temp Worker
Career Strategies Inc
07.2022 - 10.2022
- Assisted maintenance team of Morgan Properties to get handle on unresolved issues left by previous team
- Assisted in work order repairs
- Reported to onsite maintenance supervisor daily
- Performed make-ready repairs (flipping apartments for new tenancy)
- Operated various tools to complete electrical, plumbing, HVAC, and appliance repair
- Ultimately temp worker contract was bought out and transitioned to working directly as Morgan Properties employee
- Showcased flexibility and adaptability in learning new repair techniques, contributing to overall effectiveness and lowering repeat remedial action
Delivery Driver
DoorDash
02.2022 - 07.2022
- Operated as independent contractor maintaining own schedule and choosing zones to maximize profits
- Boosted overall efficiency by effectively managing multiple orders simultaneously, verified order contents, contacted customers to make order changes, and reported companies that were not up to standard for delivery services
- Assisted customers in getting refunds for items no longer available
- Streamlined delivery operations by selecting safer and faster delivery routes and by contacting customers to identify property location and acceptable drop off procedure
- Developed strong working knowledge of local routes, detours, apartment complex layouts, and individual pick up procedures of different companies to streamline delivery process
- Mitigated loss and theft by reporting customers scamming system and by reporting restaurant practices that made theft easy for anyone that walked in
Maintenance Assistant
Merrill Gardens, The Pinnacle
06.2021 - 12.2021
- Assisted in maintenance of electrical, HVAC, and plumping systems
- Operated various power tools for aforementioned maintenance
- Performed drywall repairs and painted units
- Maintained property appearance both indoor and outdoor
- Ensured safety procedures to maintain clear and safe walkways for elderly residents, some with disabilities and motorized scooters
- Coordinated with cleaning and hospitality staff to complete preparation of vacant units
- Transported residents for medical procedures, as needed
- Assisted other departments when needed
- Followed protocols and procedures to ensure safety of residents receiving care within Memory Care unit
- Memory Care procedures involved different paperwork, door locking procedures for safety of those with dementia and Alzheimer’s, and reporting anyone taking photographs or recording Memory Care residents to ensure their privacy was respected
- Built rapport with residents and checked in frequently to maintain company standards of connectedness and to decrease resident isolation
Security Officer
Allied Universal Security Services
06.2019 - 02.2020
- Acted as security officer for predetermined route within center city’s campus areas
- Reported safety concerns and incidents to supervisors to ensure emergency services and police were informed and had access to area
- Built rapport with various managers of buildings along route to help better identify when situations called for security intervention
- Maintained body for physicality of security officer position
- Maintained appearance while on the job to represent my company
- Kept up with security officer training standards, company policies, and daily reporting requirements
IT Field Service Technician
Cable Logistics
01.2015 - 05.2019
- Installed IT wiring and infrastructures for new construction and various operating businesses such as Walmart, T-Mobile, and various large brand clothing stores and grocery store chains
- Installed business productivity tracking systems
- Installed physical components of security systems
- Calibrated and provided troubleshooting for security system and tracking system wiring issues
- Reported to and coordinated between property management and direct supervisor on business practices and work completion requirements
- Reported damage to wiring systems either from old wiring, leaks, or presence of rodents
- Maintained clean spaces to avoid safety issues for functioning businesses during business hours
- Submitted reports, acquired signatures, and completed work order paperwork as needed
Emergency Medical Technician Basic
Elite Medical Transport
06.2012 - 01.2015
- Coordinated pick ups and drop offs of patients receiving regularly scheduled care such as dialysis
- Followed proper drop off and pick up reporting protocols for at risk elderly patients that might be having mental health episodes or memory disorders such as dementia
- Monitored vital signs continuously throughout transports, identifying subtle changes that could indicate worsening condition or potential complications
- Observed patient behavior to report changes to medical personnel
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations
- Utilized standard precautions when dealing with potentially infectious materials or hazardous substances, promoting safe working environment for all personnel involved in emergency situations
Education
Certificate Program - HVACR
Penn Foster
Online08.2024
EPA 608 Technician Certification Course - HVAC Installation And Repair
ESCO Institute
Norristown, PA11.2023
Emergency Medical Technican Basic CPR/AED Cert - Medical
Star Career Academy - Philadelphia
Philadelphia, PA2011
High School Diploma -
Community Academy of Phildelphia
Philadelphia, PA2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The only dumb question is the one you don't ask"
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementCompany CulturePersonal development programsPaid time offPaid sick leave401k matchInterests
Gaming
Improving home renovation skills
Cooking for family
Timeline
Maintenance Technician, Multi-Site
Scully Company
06.2024 - Current
Maintenance Technician
Morgan Properties, Curren Terrace
10.2022 - 06.2024
Maintenance, Temp Worker
Career Strategies Inc
07.2022 - 10.2022
Delivery Driver
DoorDash
02.2022 - 07.2022
Maintenance Assistant
Merrill Gardens, The Pinnacle
06.2021 - 12.2021
Security Officer
Allied Universal Security Services
06.2019 - 02.2020
IT Field Service Technician
Cable Logistics
01.2015 - 05.2019
Emergency Medical Technician Basic
Elite Medical Transport
06.2012 - 01.2015
Certificate Program - HVACR
Penn Foster
EPA 608 Technician Certification Course - HVAC Installation And Repair
ESCO Institute
Emergency Medical Technican Basic CPR/AED Cert - Medical
Star Career Academy - Philadelphia
High School Diploma -
Community Academy of Phildelphia
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