Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Potts

Washington Court House,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Starbucks
12.2022 - Current
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Tolerance levels and compiled financial data in compliance with budget.

Assistant Deli Manager

Kroger
07.2022 - 12.2022
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Deli/Baker Manager

Walmart
01.2022 - 05.2022
  • Enforced compliance with food safety standards with proper food storage, sanitation, and labeling.
  • Maintained and controlled inventory of baked goods.
  • Maintained cleanliness and hygiene in bakery premises.

Shift Supervisor

McDonald's
10.2021 - 01.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Team Lead

Walmart
03.2016 - 07.2021
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Promoted high standards through personal example to help each member understand expected behavior's and standards.

Education

Bachelor of Science - Management And Leadership

Bellevue University
Bellevue, NE
06.2021

Associate of Applied Science - Business Management

Southern State Community College
Hillsboro, OH
05.2019

Skills

  • Sales Strategies
  • Staff Supervision
  • Order Management
  • Cost Control
  • Strategic Planning
  • Customer Service
  • Goals and Performance
  • Inventory Control
  • Performance Monitoring and Evaluation
  • Vendor Management
  • Business Development and Planning
  • P&L Administration

Timeline

Assistant Store Manager

Starbucks
12.2022 - Current

Assistant Deli Manager

Kroger
07.2022 - 12.2022

Deli/Baker Manager

Walmart
01.2022 - 05.2022

Shift Supervisor

McDonald's
10.2021 - 01.2022

Team Lead

Walmart
03.2016 - 07.2021

Bachelor of Science - Management And Leadership

Bellevue University

Associate of Applied Science - Business Management

Southern State Community College

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