Zachery Chanthala

• Customer service skill: developing inter personal connections with local customers, regulars, and business affiliates.
• Communication and active listening: Understanding carefully customer needs and adjustments during drink orders
• Teamwork: collaborating and working in unison with coworkers in every location within Colorado.
• Attention to Detail: Ensuring consistent custom preferences of customer orders and meticulously crafting the perfect drink.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

• Client relations and Communication: Managed a portfolio of over 1200 units fostering strong relationships with clients and ensuring a high rate of client satisfaction and residency
• Administrative support: Contacting via email, phone, and marketing ads addressing lease agreements, payments, insurance, and detailed records.
• Problem solving and conflict resolution: Includes scheduling conflicts, re touring/online tours of property units, and fostering client traffic that caters for a smooth leasing experience
• Organization and multitasking: Following up with leads and managing scheduled tours. Inventory check-ups and deep cleaning of each vacant units.

Multi-tasking:

• Managing large events that can range up to 100 people
• Make and Maintain the drink services as well as maintain service to the customers needs

Physical demands:

• Delivering drinks up and down a flight of stairs
• Carrying packages as heavy as 50lbs
• Constantly on your feet pacing up and down the line of tables for each floor

Teamwork:

• Working as a large team for each floor and commending assistance for other floors when needed
• Working with your own caddie department as well as floating in as a food runner or subbing in for a server/bayhost
• Contributed to increased membership retention by cultivating strong relationships with club members and guests.

Leadership and Supervision

• Looking over subordinates and newly hired staff
• Assisting manger roles while manager is not on shift
• Taking lead responsibility when in a dispute between another employee or a customer
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.