Dynamic leader with a proven track record at Whole Foods Market, excelling in customer service and e-commerce. Managed and developed 70+ team members, enhancing team performance and customer satisfaction. Skilled in reporting and Microsoft Office, with strong coaching abilities. Achieved significant improvements in team efficiency and service quality.
Responsible for the management of 70+ team members in a high volume retail setting. Delivering excellent customer service through in person and e-commerce channels. Training, development and mentorship of leadership and team members. Proficient in all aspects of reporting, excel and microsoft office suite. Culture champion, food manager and shift leader certified.
Responsible for managing a team of 30+ team members. Delivering excellent customer service. Responsible for maintaining and writing an accurate schedule based on allocated budget. Point person for all aspects of e-commerce on the team. Helped facilitate training and development of team members.
Customer Service
Coaching and Mentorship
Scheduling
Analyzing Reporting and Data
Training Implementation
Strong Cross Team Communication Skills
Proficient in all areas of WFM reporting