Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachery Cummins

108 Andele Way Liberty Hill,TX

Summary

Dynamic leader with a proven track record at Whole Foods Market, excelling in customer service and e-commerce. Managed and developed 70+ team members, enhancing team performance and customer satisfaction. Skilled in reporting and Microsoft Office, with strong coaching abilities. Achieved significant improvements in team efficiency and service quality.

Overview

3
3
years of professional experience

Work History

Customer Service and E-Commerce Team Leader

Whole Foods Market
09.2022 - Current

Responsible for the management of 70+ team members in a high volume retail setting. Delivering excellent customer service through in person and e-commerce channels. Training, development and mentorship of leadership and team members. Proficient in all aspects of reporting, excel and microsoft office suite. Culture champion, food manager and shift leader certified.

Customer Service Associate Team Leader

Whole Foods Market
09.2021 - 08.2022

Responsible for managing a team of 30+ team members. Delivering excellent customer service. Responsible for maintaining and writing an accurate schedule based on allocated budget. Point person for all aspects of e-commerce on the team. Helped facilitate training and development of team members.

Education

Degree Seeking - Hospitality And Food Management

Ball State University
Muncie, IN

High School Diploma -

Richmond Senior High School
Richmond, IN
05.2010

Skills

Customer Service

Coaching and Mentorship

Scheduling

Analyzing Reporting and Data

Training Implementation

Strong Cross Team Communication Skills

Proficient in all areas of WFM reporting

Timeline

Customer Service and E-Commerce Team Leader

Whole Foods Market
09.2022 - Current

Customer Service Associate Team Leader

Whole Foods Market
09.2021 - 08.2022

Degree Seeking - Hospitality And Food Management

Ball State University

High School Diploma -

Richmond Senior High School
Zachery Cummins