Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zachery Detwiler

North Richland Hills,Texas

Summary

Effective professional exceeding expectations. Highly motivated Project Management Executive with experience implementing and leading large SAFe Agile portfolios. Proven track record of managing and streamlining workflow, improving operational efficiency, and developing successful global teams. Experienced in portfolio, program, and project management. Skilled in developing and implementing effective procedures and policies to ensure high levels of customer service satisfaction.

Overview

13
13
years of professional experience

Work History

Director of Program Management & Consulting Lead

Evolv Consulting
02.2022 - Current
  • Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program support, funding and overall direction
  • Supervised teams of 145 people focusing on increasing delivery and efficiency on and offshore
  • Implemented SAFe Agile Framework at global scale
  • Spearheaded Executive Sponsor support for PMO build out
  • Verified contents of project deliverables met expectations, contributing to early warning detection, problem triage and execution of effective solutions
  • Lead knowledgeable planning and implementation through educating management on SAFe Agile processes and procedures standard in other departments
  • Contributed to corporate strategy initiatives management across teams through accountability, communication, and reporting
  • Implemented plans designed for growth and infrastructure stabilization
  • Audited operations and processes to enhance brand and manage compliance
  • Controlled expenditures and reported monthly actual performance.
  • Mentored departmental personnel in achievement of program development and delivery objectives.
  • Managed budget of $1B and allocated resources to 8 teams of 20 people.
  • Displayed high-level sales, negotiation and proposal preparation skills.

IT Project Management Consultant

Capital One
05.2021 - 02.2022
  • Proposed, reviewed, and approved modifications to project plans
  • Submitted project deliverables to clients, consistently adhering to quality standards
  • Created project status presentations for delivery to customers or project personnel
  • Developed and updated project plans to document objectives, technologies, schedules, and funding
  • Produced thorough, accurate and timely reports of project activities
  • Negotiated with project stakeholders or suppliers to obtain resources or materials
  • Successfully led diverse group of 10 to accomplish goals and address issues related to products and services
  • Used Jira Software to manage assets and direct client engagements
  • Communicated with key stakeholders to determine project requirements and objectives.
  • Tracked project progress and updates and monitored deliverables, milestones and issues for accurate reporting.
  • Identified, targeted and delivered opportunities to make valuable contributions to strategic business objectives.

IT Project Manager

Jackson Walker
01.2020 - 05.2021
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Led and managed staff of 30 team members engaged in administering complex IT infrastructure.
  • Developed and initiated projects, managed costs, and monitored performance.

Senior Program Management Consultant

Xcel Energy
12.2017 - 12.2019
  • Provided leadership and mentorship for lean operations, including coordinating, and executing varieties of small to complex projects to achieve program goals, budgeting, assessing performance, and improving costs
  • Developed Project Management Office that led to expedited project delivery and oversight
  • Utilized innovative technology to enhance business processes more efficiently
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Reviewed completed work to verify consistency, quality, and conformance
  • Produced thorough, accurate and timely reports of project activities
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.

IT Operations & Project Management Consultant

Run Business Solutions, Inc
05.2015 - 11.2017
  • Supervised fifteen employees ranging from entry level technicians to Sr Project Engineers to develop and implement IT programs and services
  • Established and identified direction, strategies, policies, processes, and procedures to positively influence business partners and internal/external stakeholders
  • Gained vital operations experience and forged executive level relationships with all large VIP accounts, in turn growing Runbiz by 80% in one year
  • Developed Runbiz's Project Management Office that managed customer onboarding
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Produced SOPs to document workplace procedures and optimize productivity through standardization
  • Planned delivery routing, team workflows and promotional initiatives.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.

Director of Patient

BSA Health System, Amarillo Diagnostic Clinic, Inc
05.2013 - 02.2015
  • Managed financial & departmental operations using a $2 million operational budget and supervised twenty-three employees and two team leaders
  • Oversaw Information Technology, Patient Billing and Collection Activities for three locations
  • Conducted patient billing and accounting activities, such as physician, hospital, and facility billing, revenue integrity, quality assurance, and billing compliance
  • Recruited, hired, and trained employees on operations and performance expectations
  • Guided and motivated staff to drive maximum performance
  • Partnered with staff to create professional development plans to support personal and business growth
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance
  • Supported work-life balance to improve staff morale.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Systems Analyst/Project Manager

BSA Health System
10.2010 - 05.2013
  • Gained experience in leadership within healthcare sector
  • Forecasted, scheduled, and monitored project timelines, personnel performance and cost efficiency
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget
  • Created team objectives and roles with specific goals outlined for each individual
  • Drove continuous improvement of project delivery process by providing strong leadership
  • Conducted periodic inspections of job sites for quality and progress
  • Prepared cost estimates for projects of varying sizes
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.

Education

Master of Business Administration -

University of Phoenix
Oklahoma City, OK
11.2012

Bachelor of Science - Business, Finance

University of Phoenix
Colorado Springs, CO
05.2010

Skills

  • IT Project Management
  • Agile Coaching
  • SAFe Agile Framework
  • Program Management
  • Policy and Procedure Development
  • High Performing Teams
  • Project Reporting
  • Interpersonal Skills
  • Jira
  • Community of Practice
  • Medical Operations
  • MS Project
  • Medical Devices
  • Strategic Direction
  • Continuous Improvement
  • Program Leadership

Accomplishments

  • Consistently maintain high client satisfaction ratings
  • Created highly effective new IT programs that significantly impacted efficiency and improved operations
  • Promoted from Consultant to Lead Consultant, in less than 6-months
  • Improved delivery of SAFe Agile Programs by implementing the SAFe framework, training, and SAFe certifications, realizing overall increase in client satisfaction and cost efficiency
  • Certifications
  • SAFe Agilist Certification - 2022

Timeline

Director of Program Management & Consulting Lead

Evolv Consulting
02.2022 - Current

IT Project Management Consultant

Capital One
05.2021 - 02.2022

IT Project Manager

Jackson Walker
01.2020 - 05.2021

Senior Program Management Consultant

Xcel Energy
12.2017 - 12.2019

IT Operations & Project Management Consultant

Run Business Solutions, Inc
05.2015 - 11.2017

Director of Patient

BSA Health System, Amarillo Diagnostic Clinic, Inc
05.2013 - 02.2015

Systems Analyst/Project Manager

BSA Health System
10.2010 - 05.2013

Master of Business Administration -

University of Phoenix

Bachelor of Science - Business, Finance

University of Phoenix

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Zachery Detwiler