Zachery Dobbs
6607 Frog Bayou Dr. Rudy,AR
Summary
As a loyal and hard-working individual with great interpersonal and customer service skills, I have vast experience in repair, diagnostics, and maintenance of numerous types of machinery and other equipment. Through years of extensive onsite experience, I am highly knowledgeable in diagnostics, bug fixes, and other technical problems regarding company machinery. I retain a considerable background in product installation and repair of numerous types of appliances and other machinery. As a determined employee, I master new skills quickly and proudly represent the company(ies) that I work for by providing exemplary customer service and building dynamic and lasting relationships with clients.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Engineer
National Cash Registry, NCR
01.2024 - Current
- Resolved system malfunctions with thorough troubleshooting to ensure optimal system performance.
- Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
- Provided ongoing training for end-users to make them knowledgeable of our systems and increase productivity.
- Boosted company reputation by presenting professional, knowledgeable, and courteous service to clients during on-site visits.
- Managed on-the-job training for new hires.
- Managed on-site installation of new equipment, leading to improved efficiency and reduced downtime.
- Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
- Maintained accurate records of service calls and repairs performed, ensuring compliance with company policies and industry standards.
Ranch and Office Manager
JF Rentals
02.2014 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Maintained equipment and ranch structures.
- Performed repairs and preventive maintenance on equipment and property.
- Branded and tagged livestock for proper identification and security when lost and stolen.
- Cared for about 500 animals by feeding, watering, vaccinating and assisting with birthing.
- Herded livestock using ranch ATVs.
- Moved livestock by herding animals to different ranch locations to avoid pasture damage.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Assisted laborers by loading and unloading heavy machinery and equipment.
Overnight Team Leader
Lowe's
01.2023 - 08.2023
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 70 pounds.
- Operated manual and electric pallet jacks, forklifts, warehouse order pickers and hand trucks in order to safely relocate heavy merchandise on sales floor for timely stocking.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Solar Panel Installer
Due Brothers Solar
02.2013 - 01.2014
- Assembled, wired and connected solar panels to existing components and systems.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Calibrated system settings and arranged orientation for maximum solar access and optimal durability.
Radiologist Technologist
UCSF Benioff Children's Hospital San Francisco
01.2012 - 02.2013
- Explained imaging procedures to patients, offering comfort and assistance.
- Performed radiographic imaging procedures according to established protocols.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Evaluated images for technical quality and accuracy.
- Coordinated with other healthcare personnel to deliver quality patient care.
Bartender and Server
Tres Amigos
02.2009 - 12.2011
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Gun Technician
Cabela's
02.2008 - 02.2009
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Processed background checks daily using software and traditional NICS phone-in checks.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
Manager
Dobbs Fried Chicken
10.2003 - 12.2008
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Resolved problems with orders quickly and offered refund or replacement.
Education
Associate of Applied Science - Imaging And Radiology
University of California San Diego
San Diego, CA12.2013
Skills
- Software Installation and Network Configuration
- Hardware Installation and Maintenance
- Incident Management
- Agriculture and Livestock Management
- Grounds Maintenance
- Equipment Maintenance
- Data and Records Management
- Customer Needs Assessment
- Employee Supervision and Training of New Hires
- Office Management
- Peer Collaboration
- Teamwork and Collaboration
- Problem-solving abilities
Certification
- RMA - Registered Medical Assistant
- CPR certification
References
- Harrison Spence - Business Partner - 949-629-5705
- Mike Noble - Former Manager at JF Rentals - 479-650-9910
- Kimberley Hoskins - Owner of JF Rentals - 512-217-2286
- Nancee Dobbs - Owner of Dobbs Fried Chicken - 512-627-5609
- "Izi" - Manager of Tres Amigos - 512-585-3113
- Adam Due - Owner of Due Brothers Solar - 480-650-8332
Timeline
Customer Engineer
National Cash Registry, NCR
01.2024 - Current
Overnight Team Leader
Lowe's
01.2023 - 08.2023
Ranch and Office Manager
JF Rentals
02.2014 - Current
Solar Panel Installer
Due Brothers Solar
02.2013 - 01.2014
Radiologist Technologist
UCSF Benioff Children's Hospital San Francisco
01.2012 - 02.2013
Bartender and Server
Tres Amigos
02.2009 - 12.2011
Gun Technician
Cabela's
02.2008 - 02.2009
Manager
Dobbs Fried Chicken
10.2003 - 12.2008
Associate of Applied Science - Imaging And Radiology
University of California San Diego
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