Zachery Elmassri
Kissimmee,Florida
Summary
Offering progressively responsible sales experience with industry companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction. Well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions. Effective
Overview
1
1
year of professional experience
Work History
Ride Trainer
Funspot Amarica
05.2023 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Assisted in verifying staff credentials, granting access to generally restricted areas.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Directed patrons to specific venue locations, restrooms and will-call window.
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Assisted patrons with seating by giving directions and lighting paths.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Trained new ride operators on safety procedures and ride operations.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Monitored workers for performance, professionalism and service quality.
- Trained workers in service policies, safety requirements and specifics of activities.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Facilitated hiring, training and evaluation of staff.
Food and Beverage and Cashier
Osceola County Fair
02.2023 - 07.2023
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Delivered information and details of interest about facility to visitors.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Exceeded goals through effective task prioritization and great work ethic.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
Education
High School Diploma -
Celebration High School
Kissimmee, FL06.2022
Skills
- Customer assistance
- Analytical skills
- Compassion
- Organization and Time management
- Self-motivated professional
- Problem-solving skills
- Exceptional customer service
- Excellent people skills
- Professional demeanor
- Relationship building
- Multi-tasking strength
- Problem Sensitivity
- Team Collaboration
- Safety Inspections
- Crowd Security
- Time Management
- Flexible Schedule
- Teamwork and Collaboration
- Strong Work Ethic
- Equipment Maintenance
- Ticket Sales
- Employee Training
- Customer Service Expertise
- Issue Resolution
- Ride Control Operation
- Safety Monitoring
- Safety Compliance
- Operations Monitoring
- Service Upselling
- Ride Loading and Unloading
- Ticket Collection
- Conflict Management
- Customer Assistance
- Customer Service
- Great with kids
Timeline
Ride Trainer
Funspot Amarica
05.2023 - Current
Food and Beverage and Cashier
Osceola County Fair
02.2023 - 07.2023
High School Diploma -
Celebration High School
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