Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachery Grover

Lancaster,OH

Summary

Dynamic retail leader with a proven track record at Speedway, enhancing employee morale and reducing turnover through effective training and communication. Skilled in profit maximization and store operations, I successfully implemented loss prevention strategies, achieving significant shrinkage reduction while driving brand awareness and customer satisfaction through innovative promotions and exceptional service.

Overview

17
17
years of professional experience

Work History

Dual Store Manager

Speedway
03.2023 - Current
  • Enhanced employee morale with regular feedback sessions and team-building activities, leading to a decrease in turnover rates.
  • Analyzed financial data to identify trends and areas of improvement, adjusting business strategies accordingly for better profitability outcomes.
  • Implemented loss prevention strategies, leading to a significant reduction in shrinkage rates across both store locations.
  • Coordinated seasonal promotions effectively by collaborating with marketing teams to create eye-catching displays that enticed customers into making purchases during peak selling periods.
  • Established collaborative relationships with suppliers, negotiating favorable terms for purchasing products at competitive prices.
  • Streamlined store operations for increased efficiency, resulting in higher profits and lower overhead costs.
  • Fostered a culture of continuous improvement among staff by encouraging them to share ideas and innovations that could benefit the overall store performance.
  • Developed successful marketing campaigns to drive foot traffic and increase brand awareness, ultimately improving sales performance.
  • Managed inventory control systems, ensuring optimal stock levels and minimizing product loss or waste.
  • Mentored junior managers, fostering their professional growth through guidance on best practices in retail management techniques.
  • Managed payroll processes accurately while adhering to budgetary constraints set forth by upper management.
  • Implemented staff training programs, enhancing employees'' skills and knowledge of company policies and procedures.
  • Oversaw store layout design changes to create a more appealing shopping experience for customers and maximize sales floor space utilization.
  • Monitored security measures within the stores to prevent thefts or other losses which could impact the bottom line negatively.
  • Increased overall customer satisfaction by implementing effective sales strategies and exceptional customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Floating Manager

Duchess Gas Station
03.2018 - 03.2023
  • Managed budgets, financial reporting, and forecasting to maintain profitability while controlling expenses effectively.
  • Improved product selection by analyzing sales data trends and adjusting inventory accordingly.
  • Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
  • Monitored industry trends closely, adapting store strategies as needed to stay ahead of competitors.
  • Ensured compliance with company policies, procedures, and safety standards throughout the store operations.
  • Developed comprehensive training materials to onboard new employees quickly and efficiently.
  • Assisted in recruiting processes by screening candidates, conducting interviews, and making hiring recommendations based on qualifications.
  • Conducted regular performance evaluations, providing constructive feedback to staff members for continuous improvement.
  • Optimized store layouts for enhanced customer flow and easier access to products.
  • Coordinated special events or promotional activities within stores to boost foot traffic or increase brand awareness.
  • Reduced inventory discrepancies by conducting regular audits and implementing accurate tracking systems.
  • Implemented loss prevention measures, significantly reducing instances of theft and shrinkage.
  • Streamlined store operations for improved customer experience and increased sales.
  • Boosted employee morale through effective communication, recognition, and feedback programs.

Lead CSR

Circle K Gas Station
03.2014 - 07.2018
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Developed troubleshooting guides that reduced resolution time for common customer complaints.
  • Utilized CRM tools effectively to manage client information, streamline workflows, and track progress towards goals.

Sales Lead

Get GO
02.2008 - 05.2014
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Enhanced client relationships through consistent communication and personalized solutions.

Education

Basic

Ecot
Columbus, OH
06.2009

Skills

  • Workplace safety
  • Store operations
  • Social media marketing
  • Employee scheduling
  • Merchandise planning
  • Sales management
  • Sales analysis
  • Promotions planning
  • Store layout design
  • Profit maximization
  • Recruitment and hiring
  • Brand awareness
  • Customer service
  • Problem-solving

Timeline

Dual Store Manager

Speedway
03.2023 - Current

Floating Manager

Duchess Gas Station
03.2018 - 03.2023

Lead CSR

Circle K Gas Station
03.2014 - 07.2018

Sales Lead

Get GO
02.2008 - 05.2014

Basic

Ecot

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Zachery Grover