Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Zachery King

McKinney,TX

Summary

Drawing from a robust background in property insurance claims and a track record of delivering exemplary customer service, I offer a wealth of experience and expertise. Proficient in all facets of claim handling, my commitment lies in ensuring swift and accurate resolutions while prioritizing client satisfaction. I am skilled in claim evaluation, fraud detection, and regulatory compliance, ensuring thorough and accurate case handling.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Property Claims Adjuster

State Farm Insurance
Richardson, TX
03.2022 - Current
  • Assessed and estimated property damage for residential and commercial buildings.
  • Coordinated and conducted thorough property inspections for policyholders.
  • Collaborated with building contractors to ensure compliance with building code regulations.
  • Provided prompt, accurate claim information to facilitate efficient processing.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Delivered clear explanations of claims processes to enhance customer understanding.

Sales Agent

TruGreen
Lewisville, TX
01.2019 - 08.2020
  • Performed outbound calls to current and potential customers based on company leads
  • Met and maintained company sales goals
  • Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Regularly followed up with prospects to ensure they were satisfied with the services provided.
  • Resolved customer complaints promptly and effectively.

Customer Service Representative (Contract Position)

CornerStone Staffing / Fanatics Customer Care
Farmers Branch, TX
11.2017 - 03.2018
  • Interacted with customers through live chat
  • Kept records of customer complaints
  • Handled billing issues and order inquiries
  • Handled emails, inbound calls, and outbound calls
  • Managed customer accounts
  • Processed customer transactions and orders

Engagement Agent

Synchrony Financial
Merriam, KS
03.2015 - 07.2017
  • Answered inbound calls from customers regarding their credit card inquires
  • Employed expert strategies to increase revenue.
  • Resolved credit inquires on new accounts and authorized sales on existing accounts
  • Addressed customer concerns and provided swift and effective resolutions.
  • Resolved billing disputes with customers.
  • Researched complex cases using internal databases and external resources.

Education

High School Diploma -

Ruskin High School
05.2012

Skills

  • Claims Handling
  • Settlement Negotiation
  • MS Excel
  • Inbound & Outbound Call Experience
  • Customer Service
  • Conflict Resolution
  • Claims Investigation
  • Customer relationship management
  • Insurance policy analysis
  • Claim processing
  • Property damage assessment
  • Insurance regulations
  • Adaptability and flexibility
  • Coverage assessment
  • Claims file management
  • Policy Knowledge
  • Coverage assessments

Certification

  • Property and Casualty Adjusters License
  • Designations: Associate in Insurance AINS101

Additional Information

Proficient with MS Office and MS Access.

Timeline

Property Claims Adjuster

State Farm Insurance
03.2022 - Current

Sales Agent

TruGreen
01.2019 - 08.2020

Customer Service Representative (Contract Position)

CornerStone Staffing / Fanatics Customer Care
11.2017 - 03.2018

Engagement Agent

Synchrony Financial
03.2015 - 07.2017

High School Diploma -

Ruskin High School

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Zachery King