Summary
Overview
Work History
Education
Skills
Timeline
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Zachery Kraffert

Hamburg

Summary

Dynamic sales professional with proven expertise in customer service and relationship building at Cellular Sales Verizon. Achieved consistent sales targets through effective problem-solving and teamwork. Skilled in inventory control and dedicated to enhancing customer satisfaction, fostering loyalty, and driving revenue growth in fast-paced retail environments.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Diligent Sales Associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

7
7
years of professional experience

Work History

Sales Associate

Cellular Sales Verizon
04.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Parts Manager

CatSTAR
07.2023 - 04.2024
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Provided timely, insightful and accurate reports to upper management.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Supervised and trained staff on product knowledge and customer service.
  • Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.

Sales Associate

Lowes Home Improvment
03.2023 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Customer Service Representative

Secured Assist
11.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Welder

Diamond Saw Works
05.2022 - 11.2022
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Inspected welds and checked critical measurements to meet specifications.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Prepared welding equipment to perform advanced welding work.
  • Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
  • Reduced workplace accidents through strict compliance with safety regulations and guidelines.
  • Optimized material usage by accurately measuring and cutting required components prior to welding.
  • Chipped off excess weld, slag, and spatter using hand tools.
  • Conducted thorough inspections of welds to ensure adherence to industry standards and codes.
  • Strengthened client relationships by delivering consistent, high-quality workmanship on all projects.

Wholesale Parts Manager

West Herr
03.2018 - 05.2022
  • Spearheaded cross-functional collaboration efforts between the wholesale parts department and other teams within the organization in order to streamline processes and improve communication channels overall.
  • Negotiated profitable pricing agreements with suppliers, resulting in cost savings for the company.
  • Conducted regular training sessions for staff members on product knowledge, enhancing their ability to serve customers effectively and professionally.
  • Managed the budget for the wholesale parts department, ensuring that expenditures remained in line with overall company goals while still allowing for necessary investments in technology and infrastructure.
  • Fostered a positive work environment characterized by open communication, mutual respect, and shared commitment to achieving outstanding results as a team.
  • Completed regular audits of warehouse inventory to maintain accurate records, identify discrepancies, and minimize losses due to theft or damage.
  • Streamlined inventory management processes for improved efficiency in tracking and organizing stock levels.
  • Analyzed sales data to identify trends, forecast demand, and inform purchasing decisions for optimal inventory levels.
  • Boosted sales by establishing strong relationships with key clients and understanding their unique needs.
  • Implemented a comprehensive quality control process, ensuring that all incoming parts met or exceeded industry standards before being sold to customers.
  • Managed a diverse workforce of warehouse personnel, providing guidance on daily tasks as well as long-term career growth opportunities.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Analyzed sales trends to follow demands of customers and in-shop needs.

Education

High School Diploma -

Frontier Senior High School
Hamburg, NY
06-2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Client service
  • Conflict resolution
  • Sales expertise
  • Customer needs assessment
  • Retail store operations
  • Sales training
  • Inventory tracking
  • Inventory control
  • Sales goals attainment

Timeline

Sales Associate

Cellular Sales Verizon
04.2024 - Current

Parts Manager

CatSTAR
07.2023 - 04.2024

Sales Associate

Lowes Home Improvment
03.2023 - 07.2023

Customer Service Representative

Secured Assist
11.2022 - 03.2023

Welder

Diamond Saw Works
05.2022 - 11.2022

Wholesale Parts Manager

West Herr
03.2018 - 05.2022

High School Diploma -

Frontier Senior High School

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Zachery Kraffert