Zachery Loera
Lavon,TX
Summary
Accomplished developer with outstanding interface performance analysis, project modeling and mapping skills. Analyzed, documented and reported challenges affecting interface output. Critical thinker with great analytical background.
Overview
7
7
years of professional experience
Work History
Senior Software Engineer (WalkMe)
Wells Fargo & Company
04.2022 - 01.2024
- Developed WalkMe content for applications owned by Wells Fargo that impacted 10,000+ users.
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Trained and mentored junior engineers, basic skills in WalkMe, JIRA, basic coding and how to improve overall team performance.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Gathered and defined customer requirements to develop clear specifications for project plans.
Senior WalkMe Developer
BNSF Railway
01.2023 - 05.2023
- Developed WalkMe content for applications owned by BNSF that impacted 100,000+ users.
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Trained and mentored junior engineers, teaching skills in WalkMe, JIRA, basic coding and to improve overall team performance.
- Worked closely with UI/UX to design Global CSS package that aligned with brand standards.
- Taught application owners how to best use WalkMe Insights.
WalkMe Developer
Delta Airlines
11.2022 - 02.2023
- Collaborated with IT team and other support staff to develop content for new and existing applications.
- Gathered user feedback and made recommendations.
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
- Trained and mentored junior engineers, basic skills in WalkMe, JIRA, basic coding and how to improve overall team performance.
Senior Training Designer
Millennium Systems International
08.2021 - 04.2022
- Researched and proposed new solutions to make our website more user-friendly.
- Tested websites at different design and production stages to assess conformance with designs.
- Identified, documented and reported on technical factors impacting interface performance.
- Designed elevated and brand-right creative to achieve marketing and merchant objectives.
- Leveraged WalkMe data and created integrations to Salesforce to track onboarding goals for new clients.
Education Designer
FellowshipOne
04.2019 - 01.2020
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Planned project concepts by researching and studying information.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Utilized video and editing software to create innovative and engaging training materials to clients and company employees.
- Consulted with Marketing to identify design requirements for each project.
- Implemented WalkMe and Articulate to build interactive Walkthroughs and reported on data in each software.
Support Supervisor
FellowshipOne
04.2017 - 04.2019
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Brought Customer Satisfaction Score up from 70% to steady 90+ by developing new training materials for new hires, and evaluating current employee metrics.
Education
Bachelor of Arts - Theater Arts
College of The Ozarks
Point Lookout, MOAssociate of Arts - Theater Arts
Navarro Community College
Waxahachie, TX01.2014
High School Diploma -
Red Oak High School
Red Oak, TX05.2013
Skills
- Organization and Time Management
- DAP Software Proficiency (WalkMe, Whatfix, etc)
- Training and Development
- LMS Proficiency
- Adobe Suite
- Microsoft Office
- Articulate Storyline
- Video Editing Software
- JQuery/CSS/HTML
- Camtasia
- Vyond
- Canva
- Atlassian Suite
Voice Acting
I am a Voice Actor for Crunchyroll, LLC on a contract basis. I appear in several different English dubbed anime and video games.
Timeline
Senior WalkMe Developer
BNSF Railway
01.2023 - 05.2023
WalkMe Developer
Delta Airlines
11.2022 - 02.2023
Senior Software Engineer (WalkMe)
Wells Fargo & Company
04.2022 - 01.2024
Senior Training Designer
Millennium Systems International
08.2021 - 04.2022
Education Designer
FellowshipOne
04.2019 - 01.2020
Support Supervisor
FellowshipOne
04.2017 - 04.2019
Bachelor of Arts - Theater Arts
College of The Ozarks
Associate of Arts - Theater Arts
Navarro Community College
High School Diploma -
Red Oak High School
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