Zachery Mapes
San Diego,CA
Summary
Dedicated Property Management Bookkeeper with one year of experience in overseeing financial operations and 2 years within the property management industry. Proficient in handling accounts payable and receivable, processing legal matters, and preparing financial reports. Skilled in utilizing property management software to streamline processes and ensure accuracy in financial transactions. A detail-oriented professional with a strong understanding of landlord-tenant laws and regulations, adept at maintaining compliance while optimizing financial performance. Proven ability to collaborate effectively with property managers, vendors, and stakeholders to achieve organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bookkeeper
Greystar Property Management
05.2023 - Current
- Processed all Move-ins, Move-outs, and Final Move-out Statements under Greystar policy and California law
- Screened and approved all leasing files in absence of the Assistant Community Manager
- Responsible for accuracy and completion of Accounting Month End
- Tracked and managed all, on average, 15 eviction and legal matters per California law
- Maintained and assigned parking for all current and future residents
- Processed and ensured accuracy for all invoices for the Property
- Responsible for processing, storage, and accuracy of all payments made out to the Property
- Helped resolve Resident conflicts and complaints while focusing on customer service
- Support special projects or initiatives as assigned by the Community Manager
- Filled in as Assistant Community Manager when absent
Leasing Professional
Greystar Property Management
01.2023 - 05.2023
- Toured property with prospective tenants and provided a wealth of information in regards to its key features
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Proactively managed and tracked leads through various channels, including online inquiries, phone calls, and walk-ins, utilizing CRM software to ensure timely follow-ups and maximize conversion rates, resulting in 5% increase in occupancy rates.
Resident Services Coordinator
Greystar Property Management
08.2022 - 01.2023
- Assisted residents with transitioning into new living environments and maintained strong relationships with residents
- Maintained all resident programs throughout the property
- Assisted the Marketing Coordinator with all resident events
- Help resolve resident conflicts and processed lease violations per Greystar policy
- Monitored the parking program and ensured all resident's vehicles were properly registered per property policy
- Provided outstanding customer service to anyone who walked-in or called the property
Insurance Agent
World Financial Group, Inc.
09.2018 - 08.2023
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Conducted research and identified market trends to develop better strategies for sales.
- Monitored changes in the insurance industry to stay compliant with relevant laws and regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Approached potential clients by using direct marketing mailings and phone contacts.
Armory Chief
United States Marine Corps
12.2014 - 09.2018
- Wrote and updated operating instructions to provide guidance for adherence to local policies and procedures depending on location of the unit and mission parameters.
- Managed physical security of weapons, munitions, and keys.
- Responsible for security and accountability of $10 million in armory equipment
- Directly supervised 14 Marines and offered extensive mentoring and training assistance
- Enforced Marine Corps and OSHA safety standards for a Battalion consisting of over 800 Marines
Marine Security Guard
United States Marine Corps
09.2009 - 12.2014
- Worked in tandem with multiple government agencies to ensure the safety and security of government property, classified material and U.S. Mission personnel
- Monitored cameras and alarms to watch for threats to U.S. Missions
- Responsible for training and development of all Marines under my charge
- Responsible for maintenance and accountability of $5 million in Marine Corps equipment
Education
No Degree - Operational Leadership And Management
Trident University International
Cypress, CA01.2025
Skills
- Accounting
- Vendor Management
- Invoice Processing
- Accounts Payable
- Expertise in Property Management Systems Yardi and OneSite
- Continuing Process Improvement and Lean Six Sigma
- Fair housing policies
- Customer Service
- Leads Prospecting
- Payment Processing
- Conflict handling
Accomplishments
- Managed and executed the response for a property flood that affected 24 occupied units
- Maintained delinquency of less than 10% for 12 months with a current delinquency of 4%
- 98% lead follow-up as a Leasing Professional
- Had a 31% tour to move in percentage
- Implemented TourBuilderGo program to our Leasing Professionals
Certification
- Lean Six Sigma Green Belt
Timeline
Bookkeeper
Greystar Property Management
05.2023 - Current
Leasing Professional
Greystar Property Management
01.2023 - 05.2023
Resident Services Coordinator
Greystar Property Management
08.2022 - 01.2023
Insurance Agent
World Financial Group, Inc.
09.2018 - 08.2023
Armory Chief
United States Marine Corps
12.2014 - 09.2018
Marine Security Guard
United States Marine Corps
09.2009 - 12.2014
No Degree - Operational Leadership And Management
Trident University International
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