Zachery Mays
Phoenix,AZ
Summary
Over 12 years experience leading teams on ground and office settings. History of managing assets worth over 250 million dollars. Organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Premier Banker
Wells Fargo
Phoenix, AZ
08.2022 - Current
- Analyzed customer financial needs in order to recommend appropriate banking solutions.
- Developed and maintained strong relationships with customers to ensure loyalty and repeat business.
- Maintained current knowledge of relevant banking laws and regulations pertaining to consumer protection legislation.
- Educated customers on new products and services offered by the bank.
- Analyzed customer accounts regularly to identify suspicious activity or fraudulent behavior.
- Ensured compliance with internal policies and procedures as well as applicable regulations.
Sales Representative
Walmart
Phoenix, AZ
06.2019 - 08.2022
- Organized the backroom to maintain a safe and efficient workspace while adhering to company guidelines.
- Managed and maintained merchandise presentation by regularly stocking and rotating items.
- Arranged and organized merchandise and supplies, while identifying shrink and damages to ensure a well-maintained work environment.
- Trained and educated newly hired staff on company protocols and operations.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Reviewed monthly performance against targets set by management team.
Account Manager
Discover Financial Services
Phoenix, AZ
11.2017 - 06.2019
- Effectively oversaw various accounts while surpassing performance targets.
- Delivered speedy, amiable, and knowledgeable support to handle standard questions or concerns effectively.
- Effectively handled incoming calls, consistently providing customers with the highest level of professionalism and expertise.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Successfully maintained schedule adherence
Asset Manager
Department Of Defense
San Diego, CA
06.2012 - 06.2017
- Led a squad of team members with integrity, intelligence, and respect to ensure successful execution of daily operations.
- Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures.
- Employed active listening techniques and effective communication strategies to address and resolve issues within the personnel.
- In combat operations, offered tactical guidance for individuals with varying strengths as the leader of a four-twelve member infantry team.
- Oversaw management of buildings and assets valued at over $250 million.
- Collaborated with supervisors to ensure smooth execution of audit by coordinating asset record review.
Education
High School Diploma -
Barry Goldwater High School
2012
Skills
- Effective team leader
- Extremely organized
- Strong verbal communication
- Active listening skills
- Data management
- Asset management
- Consumer Banking
- Seasoned in conflict resolution
- Accomplished problem solver
- Confidential Security Clearance
- Banking regulations
- System implementation
- Call center experience
- Inbound and outbound calling
Timeline
Premier Banker
Wells Fargo
08.2022 - Current
Sales Representative
Walmart
06.2019 - 08.2022
Account Manager
Discover Financial Services
11.2017 - 06.2019
Asset Manager
Department Of Defense
06.2012 - 06.2017
High School Diploma -
Barry Goldwater High School
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