Zachery Rodrigues
New Bedford,MA
Summary
Driven by a results-focused approach, I significantly enhanced customer satisfaction and minimized shrinkage at AT&T through expert retail inventory management and dynamic communication. My tenure in telecommunications and retail management is marked by proactive problem-solving and strategic promotional planning, ensuring operational excellence and robust client relationships.
Overview
6
6
years of professional experience
Work History
Store Manager
AT&T
10.2022 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Store Manager
Tmoblie
05.2019 - 08.2022
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Telecommunications Specialist
PCG Communications
07.2018 - 11.2020
- Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Liaised with component vendors to properly operate and maintain telecommunications equipment.
- Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations and cost.
- Administered user support to over 1000's users by implementing procedural and technical solutions to diagnose network and device problems.
- Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
- Coordinated installation of new users and relocations of existing users.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Education
No Degree - Business Administration
Rivier University
Nashua, NHAssociate of Applied Business - Business Administration
Bristol Community College
Fall River, MA05.2019
High School Diploma -
Fairhaven High School
Fairhaven, MA06.2011
Skills
- Competitor Monitoring
- Retail Inventory Management
- Risk Management
- Promotional planning
Languages
Spanish
Professional Working
Timeline
Store Manager
AT&T
10.2022 - Current
Assistant Store Manager
Tmoblie
05.2019 - 08.2022
Telecommunications Specialist
PCG Communications
07.2018 - 11.2020
No Degree - Business Administration
Rivier University
Associate of Applied Business - Business Administration
Bristol Community College
High School Diploma -
Fairhaven High School
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