Zachery Ross
Vacaville,CA
Summary
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Dedicated customer service representative with 6 years of experience transporting materials in warehouse setting. Consistently accurate when attaching proper documentation to shipments. Prioritizes safe shipment and quick delivery. Pursuing new experiences and career building potential.
Overview
10
10
years of professional experience
Work History
Product Associate, Associate Lead
PetSmart
Vacaville, CA
09.2022 - Current
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
- Provided support to coworkers to maintain a collaborative work environment.
- Interpreted and recreated structures accurately.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
Merchandise Ops Specialist
Petco Animal Supplies Stores Inc.
Vacaville, CA
10.2020 - 09.2021
- Built store displays, shelving, and signage following supervisor instructions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting workflow needs.
- Built trusting relationships with customers and their pets by making personal connections.
Package Handler, Operations Administrator
FedEx Ground
Fairfield, CA
11.2014 - 10.2020
- Track, research, and implemented changes for customer orders to fit the customer's needs daily via phone and email.
- Supported regulatory compliance by overseeing all audits for returning vehicles to maintain proper coding and ethics
- Reporting damaged products and repairing/repacking damaged packaging
- Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
- Assisted in loading/unloading delivery trucks with packages.
- Operated pallet jacks to move, pick up or store products
- Resolved conveyor system issues by clearing jams and blockages
- Maintained exceptional scan rates
Education
High School Diploma -
Vanden High School
Fairfield, CA06.2012
Some College (No Degree) -
Solano Community College
Fairfield, CASome College (No Degree) -
Napa Valley College
Napa, CASkills
- Organizational skills
- Computer skills
- Customer service
- Critical thinking
- Troubleshooting
- Inventory management
- Warehouse operations
- Team player
- Reliable and punctual
- Shipping and receiving
Timeline
Product Associate, Associate Lead
PetSmart
09.2022 - Current
Merchandise Ops Specialist
Petco Animal Supplies Stores Inc.
10.2020 - 09.2021
Package Handler, Operations Administrator
FedEx Ground
11.2014 - 10.2020
High School Diploma -
Vanden High School
Some College (No Degree) -
Solano Community College
Some College (No Degree) -
Napa Valley College
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