Zachery Spangler
Nederland
Summary
Results-driven Assistant Manager with expertise in inventory management, staff training, and customer engagement. Proven ability to enhance service quality through effective scheduling and visual merchandising strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Specs fine wine and spirits
Houston
01.2020 - 12.2025
- Supported daily operations and inventory management for fine wines and spirits.
- Trained staff on product knowledge and customer service standards to enhance service quality.
- Managed scheduling and delegated responsibilities to ensure efficient store operations.
- Developed promotional displays that increased product visibility and customer engagement.
- Resolved customer inquiries and complaints with professionalism and attention to detail.
- Maintained current knowledge of company products and services to provide accurate information.
- Monitored employee attendance, timekeeping, and payroll records to ensure compliance.
Night Receiver
Lowes Home Improvement
Killeen
02.2019 - 01.2020
- Organized merchandise systematically after unloading shipments in receiving area.
- Consistently maintained cleanliness of work area.
- Ensured inventory accuracy by checking in merchandise from trucks.
Technician
Dcomm
Killeen
09.2018 - 11.2018
- Operated and maintained equipment for telecommunications installations.
- Assisted in the installation of network infrastructure components.
- Ensured compliance with safety standards during all operational activities.
- Replaced defective components or parts as needed.
Customer Service Representative
Teleperformance USA
Killeen
11.2017 - 04.2018
- Handled customer inquiries through phone, email, and chat support.
- Educated customers about product features and services available.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Nodal Network Systems Operator
US Army
Fort Hood
04.2015 - 11.2017
- Operated and maintained communication systems for mission-critical operations.
- Monitored network performance to ensure reliability and efficiency.
- Troubleshot technical issues to restore service functionality promptly.
- Coordinated with teams to deploy upgrades and enhancements to systems.
- Documented procedures and protocols for network operations and maintenance.
- Assisted in planning and executing network exercises for operational readiness.
- Repaired faulty hardware components quickly minimizing downtime for users accessing those nodes.
- Analyzed system logs to identify potential problems or security threats and took corrective action when necessary.
Education
High School Diploma -
Nederland High
Nederland, TX06-2014
Skills
- Inventory management and scheduling
- Staff training and development
- Visual merchandising strategies
- Customer engagement and relationship management
Certification
TABC
Timeline
Assistant Manager
Specs fine wine and spirits
01.2020 - 12.2025
Night Receiver
Lowes Home Improvement
02.2019 - 01.2020
Technician
Dcomm
09.2018 - 11.2018
Customer Service Representative
Teleperformance USA
11.2017 - 04.2018
Nodal Network Systems Operator
US Army
04.2015 - 11.2017
High School Diploma -
Nederland High