Zachia Powell
Akron,OH
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed goals. Reliable and driven, with strong time management and prioritization abilities. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Manager
La Place
Akron, OH
03.2022 - 10.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented quality control measures to uphold company standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Recall Center
Sterling Jewelers
Fairlawn, OH
08.2017 - 09.2019
- Sort Merchandise
- Review and assess repair necessities
- Repackage product
- Prepare shipping for distribution center
- Monitored student progress throughout courses.
- Recruited training program participants.
- Ensured compliance with all safety regulations during training sessions.
- Monitored, evaluated and recorded training activities or program effectiveness.
Environmental Services
Cleveland Clinic Akron General
09.2012 - 08.2016
- Cleans patient rooms, utility rooms, conference rooms and offices throughout the Medical Center
- Cleans, uses and maintains equipment
- Cleans and disinfects beds, stretchers, wheelchairs, IV poles and other items considered part of a patient room
- Strip and make beds throughout the Medical Center
Recall Center
Sterling Jewelers
12.2011 - 07.2012
- Sort Merchandise
- Review and assess repair necessities
- Repackage product
- Prepare shipping for distribution center
Repair Shop Rep
09.2011 - 12.2011
- Review and process work orders
- Assessed efficient repair methods
- Performed repairs as needed
Receptionist
CA Dry Wall
10.2008 - 06.2009
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Calmed upset/angry customers researched and rapidly solved problems
- Greet and welcome quests in person and on phone; answer and direct inquiries to designated department
- Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders
- Received and distribution faxes and mail in a timely manner
- Made copies, sent faxes, and handled all outgoing correspondence
- Manage front office reception area by cleaning and organizing desk and visitor lobby
Education
Ashford University - Business Management
Ashford University
01-2010
Skills
- Microsoft Office Suite
- Excellent communication skills
- Customer service operations
- Customer service
- Inventory management
- Quality control
- Performance evaluation
- Regulatory compliance
- Conflict resolution
- Team building
- Employee training
- Problem solving
- Time management
- Communication skills
- Leadership development
- Written communication
- Decision-making
- Active listening
References
Furnished Upon Request
Key Skills And Qualifications
- Dynamic customer service professional experienced in call-center environments.
- Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
- Build and maintain enduring customer relationships to boost sales and generate repeat business.
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed goals. Reliable and driven, with strong time management and prioritization abilities.
References
References available upon request.
Timeline
Manager
La Place
03.2022 - 10.2024
Recall Center
Sterling Jewelers
08.2017 - 09.2019
Environmental Services
Cleveland Clinic Akron General
09.2012 - 08.2016
Recall Center
Sterling Jewelers
12.2011 - 07.2012
Repair Shop Rep
09.2011 - 12.2011
Receptionist
CA Dry Wall
10.2008 - 06.2009
Ashford University - Business Management
Ashford University
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