Zachory Bigham
Summary
Upbeat Health Information/Release of Information Specialist with 3 years of medical records experience delivering accurate and up-to-date health information. Well-versed with medical terminology and diagnoses as well as legal and regulatory health care requirements and HIPPA policy and procedures. Technically advanced and personable professional with proven proficiency at building electronic health record systems all while maintaining patient confidentiality. 7 years of overall customer experience and a Senior at Winthrop University earning a Bachelor's Degree in Business Administration with a Concentration in Healthcare Management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Information Specialist/Release of Information Specialist
New Hope Treatment Centers
Rock Hill, SC
05.2021 - Current
- Facilitate document import into electronic health records using variety of applications and workflows, execute scanning and indexing and organized patient records for quick reference.
- Address customer information requests promptly and courteously, maintain strict confidentiality and respect and identified potential improvements to inquiry response processes.
- Upgrade medical record documentation system to meet federal and state regulations, continually monitored medical records and contacted physicians for deficient or delinquent data.
- Take part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
- Work with physicians and nurses to find methods to improve quality of patient health documents and records.
- Maintain positive working relationship with fellow staff and management.
- Handle incoming calls and directed callers to appropriate department or employee.
- Pull patient records and transferred information to appropriate parties.
- Answer questions and fulfilled requests with friendly and knowledgeable service.
- Safeguard medical records to maintain patient confidentiality.
- Enter patient insurance, demographic and health information into software and confirm records.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Release information to persons or agencies according to regulations.
- Set up patient charts and documented information in various company software.
- Transmit information or documents to customers through email, mailings or facsimile machine.
- Process patient admission and discharge documents.
- Determine and implement techniques to improve medical records retrieval process.
- Locate and retrieve files, assisting public with general information.
- Verify record copies before handing each over to check for and remove unnecessary details.
- Purge inactive files and destroy obsolete files following procedures.
- Assign patients to diagnosis-related groups using appropriate computer software.
Residential Counselor
New Hope Treatment Centers
Rock Hill, SC
01.2020 - 05.2021
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Provided appropriate feedback and information to help residents succeed in program.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Communicated with other staff to resolve problems with individual residents.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Developed and deepened relationships with residents and fellow staff.
- Made regular rounds to keep residents and areas safe and secure.
- Mediated interpersonal problems between residents.
- Collaborated with other counselors to develop programs that address needs of residents.
- Interfaced with residents to address and resolve complaints or grievances.
- Conducted regular rounds to keep residents and areas safe and secure.
- Observed students to detect and report unusual behavior.
- Communicated with staff to resolve problems with individual students.
CVS Shift Supervisor
CVS Health
Lancaster, SC
08.2018 - 10.2019
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Reinforced rules to promote superior employee performance.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Monitored security and enforced loss prevention strategies during shift.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
Fulfillment Associate
Amazon
West Columbia, SC
08.2017 - 08.2018
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Filled orders according to defined standards using standard picking system.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Verified items correctly matched to sales check for packing and shipment.
- Evaluated merchandise condition and accounted for items in system.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Read orders to verify attributes and quantities of merchandise.
Wendy's Crew Member
Wendy's
Winnsboro, SC
05.2016 - 05.2017
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Explained current promotional information and items to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Bachelor of Science in Business Administration/Healthcare Management - Business Administration/Healthcare Management
Winthrop University
Rock Hill, SC12.2024
Associate Degree in Arts - Liberal Arts and General Studies
York Technical College
Rock Hill, SC12.2022
High School Diploma -
Great Falls High School
Great Falls, SC05.2017
Skills
- Verbal and Written Communication
- Resident Supervision
- Progress Documentation
- Incident Reporting
- Crisis Prevention Intervention
- Listening Skills
- Problem Resolution
- Crisis Intervention
- Behavioral Health
- Patient Education
- Safety Management
- Progress Monitoring
- Client Transportation
- Document Scanning
- Database Management
- Medical Auditing
- HIPAA Expert and HIPAA Compliance
- Medical Terminology
- Interpersonal Skills
- Effective Reporting Capabilities
- Accurate Documentation
- Customer-Oriented
- Safety Awareness
- Training and Mentoring
- Critical Thinking Skills
- Multitasking
- Team Building
- Microsoft Office
Languages
English
Native/ Bilingual
Affiliations
- Honor Student
- Member of the Phi Theta Kappa Honor Society
Certification
- BLS Certified
- First Aid/CPR Certified
- Nonviolent Crisis Intervention (NVCI) Certified
Timeline
Health Information Specialist/Release of Information Specialist
New Hope Treatment Centers
05.2021 - Current
Residential Counselor
New Hope Treatment Centers
01.2020 - 05.2021
CVS Shift Supervisor
CVS Health
08.2018 - 10.2019
Fulfillment Associate
Amazon
08.2017 - 08.2018
Wendy's Crew Member
Wendy's
05.2016 - 05.2017
Bachelor of Science in Business Administration/Healthcare Management - Business Administration/Healthcare Management
Winthrop University
Associate Degree in Arts - Liberal Arts and General Studies
York Technical College
High School Diploma -
Great Falls High School
- BLS Certified
- First Aid/CPR Certified
- Nonviolent Crisis Intervention (NVCI) Certified
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