Summary
Overview
Work History
Education
Skills
Timeline
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Zachory Scott

Delaware,OH

Summary

Experienced and people-focused leader with over 13 years at Best Buy, including 8+ years in leadership roles overseeing high-performing teams in fast-paced, customer-centric environments. Proven success managing stores generating over $30M annually, serving as both Assistant Store Manager and Acting General Manager. Adept at hiring, onboarding, scheduling, team development, and driving operational excellence. Known for delivering world-class customer experiences, fostering a positive team culture, and resolving complex challenges with poise. Passionate about leading by example, creating memorable guest experiences, and building high-retention teams. Excited to bring strong leadership, accountability, and hospitality instincts to a role focused on excellence in pet care and service.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager - Sales

Best Buy
05.2023 - Current
  • Leveraged conflict resolution skills to de-escalate challenging situations, ensuring customer loyalty and protecting brand reputation.
  • Conducted team meetings, building brand buy-in, reinforcing goals and objectives and set clear expectations about policies and procedures.
  • Mentor/Coach for the supervisors, teaching them how to be effective leaders
  • Developed and taught out multiple district sales strategies related to our products, services, MyBestBuy credit card, and our MyBestBuy Total Membership

Assistant Store Manager - Operations

Best Buy
01.2023 - 06.2023
  • Recruited, hired and trained new employees, aimed at building a high-functioning team focused on stock management, visual merchandising and general store operations.
  • Implemented theft prevention policies to minimize potential stock loss and to keep our staff safe.
  • Supervised, coached, and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Specialty Sales Manager

Best Buy
09.2018 - 01.2023
  • Built relationships with customers to establish long-term business growth.
  • Developed district sales strategy for the mobile department. This includes specific says and do's as well as the customer recommendation worksheet used by our advisors to quote out mobile scenarios efficiently and accurately for our clients.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and career aspirations, offering insights to develop and help them grow.

Supervisor - Major Appliance Sales

Best Buy
11.2017 - 09.2018
  • Coached and managed employee behaviors that led to align with our company/brand objectives in offering the best possible customer experience
  • Led both Major and Small Appliance business to exceed expectations, becoming the standard for success in our district.
  • Provided ongoing world-class customer service to customers developing a book of business for many repeat customers from residential to commercial.

Sales Advisor - Supervisor

Best Buy
05.2012 - 11.2017
  • 5 years working in sales and operations at Best Buy, developing versatility, personal brand, and skills in sales, leadership, customer service.
  • Held leadership roles in the Product Flow (Operations) Space
  • Held leadership roles over multiple sales departments

Education

High School Diploma -

Franklin Heights
Columbus, OH
06-2009

Skills

  • Staff Hiring, Training & Retention
  • Team Leadership & Coaching
  • P&L & Budget Oversight
  • Customer Experience Management
  • Conflict Resolution
  • KPI Development & Tracking
  • Marketing & Community Engagement
  • Conflict Resolution
  • Operations Management
  • Process Improvement & Efficiency

Timeline

Assistant Store Manager - Sales

Best Buy
05.2023 - Current

Assistant Store Manager - Operations

Best Buy
01.2023 - 06.2023

Specialty Sales Manager

Best Buy
09.2018 - 01.2023

Supervisor - Major Appliance Sales

Best Buy
11.2017 - 09.2018

Sales Advisor - Supervisor

Best Buy
05.2012 - 11.2017

High School Diploma -

Franklin Heights

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