Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zachrey Good

Miamisburg ,OH

Summary

Dynamic Front of House Manager with extensive experience at Dublin Pub, excelling in guest relations and conflict resolution. Proven track record in enhancing customer satisfaction and driving operational efficiency. Skilled in staff management and food safety compliance, fostering a collaborative team environment while successfully coordinating promotional events.

Overview

9
9
years of professional experience

Work History

Front of House Manager/Bartender

Dublin Pub
06.2023 - 08.2025
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
  • Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Server

Dublin Pub
04.2022 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Restaurant Busser

BJ's Restaurant & Brewhouse
09.2016 - 04.2022


  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.

Education

Miamisburg High School
Miamisburg, OH
05.2016

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Training and coaching
  • Complaint handling
  • POS system
  • Restaurant operations
  • Promotional events
  • Point of sale systems
  • Team leadership
  • Collaboration and teamwork
  • Training and onboarding
  • Problem-solving
  • Money handling

Accomplishments

    While working at BJ’s I won employee of the year 3 years in a row.

Timeline

Front of House Manager/Bartender

Dublin Pub
06.2023 - 08.2025

Server

Dublin Pub
04.2022 - 06.2023

Restaurant Busser

BJ's Restaurant & Brewhouse
09.2016 - 04.2022

Miamisburg High School

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Zachrey Good