Summary
Overview
Work History
Skills
Timeline
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Zack Bryson

Provo,UT

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in any environment. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Culture Builder capable of delivering low turnover rates and maintaining high morale.

Overview

9
9
years of professional experience

Work History

Director, Global Support

Awardco
12.2018 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Maintained a 94% CSAT score or above since 2019
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement and boosted overall team morale, never exceeding a 25% turnover rate for the department and below 20% for every year but one during my tenure.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations which kept our cost-per-case ($5.60) well below the industry average of $7.15

CSM

Plus11
03.2016 - 05.2018
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Project management

Timeline

Director, Global Support

Awardco
12.2018 - Current

CSM

Plus11
03.2016 - 05.2018

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