Zack Corpier
Maryville,TN
Summary
Dynamic support provided for residential and commercial clients, offering assistance on a wide range of issues. Skilled in addressing diverse concerns and providing effective solutions. Committed to delivering exceptional customer service and ensuring client satisfaction. Experienced in handling various tasks and adept at multitasking in a fast-paced environment.
Overview
19
19
years of professional experience
Work History
Personal Assistant
Tami Chaney
Maryville, TN
11.2023 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management through effective prioritization and organization of tasks.
Computer Technician
ThatFixITGuy (self Employed)
01.2020 - Current
- Provided a wide range of services to both residential and commercial clients
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
Tier 1 and Tier 2 Support Specialist
Aetna
Scottsdale, AZ
02.2017 - 03.2019
- Provided desktop support including install failures, custom installs, and system errors
- Supported agents who assisted users, troubleshooting a wide range of hardware and software issues.
Tier 2 Support
Vonage
- Worked in a hybrid environment troubleshooting VoIP devices, call quality issues, and network configurations
- Analyzed traffic and packet data using various tools.
Owner/Technician
Dr. Megabyte PC Services
01.2006 - 01.2016
- Serviced residential and commercial systems, focusing on new computer setups, hardware upgrades, error resolution, and malware removal.
Education
BA - Computer Sciences
ITT Technical Institute
Youngstown, OH09.2010
Skills
- Expansive understanding of Microsoft, Adobe, and other software suites
- Highly skilled in hardware troubleshooting
- Exceptional problem solver with strong analytical skills
Timeline
Personal Assistant
Tami Chaney
11.2023 - Current
Computer Technician
ThatFixITGuy (self Employed)
01.2020 - Current
Tier 1 and Tier 2 Support Specialist
Aetna
02.2017 - 03.2019
Owner/Technician
Dr. Megabyte PC Services
01.2006 - 01.2016
Tier 2 Support
Vonage
BA - Computer Sciences
ITT Technical Institute